Articles: Mobile
Advances in speech security have made it more feasible and reliable as a call center tool.
It's not just about the coffee.
Platform lets consumers become active insiders for the brands they love.
New productivity features include follow-ups and priorities.
A three-step plan to cultivating consumer loyalty.
Innovations center on mobile, social, cloud, and big data initiatives.
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
The solution offers organizations an optimized view of their CRM records on mobile devices.
The newest version of Talygen's advanced BlackBerry app will help sales teams manage CRM functions on their smartphones.
The new CRM release includes softphone functionality and mobile phone texting capabilities.
IVR and email top the list, but online customer support gains ground.
Businesses are taking a cue from the consumer world.
In a showrooming world, more foot traffic does not equal more business.
As more people use smartphones, tablets, and e-commerce sites, showrooming will likely intensify.
New options move focus from convenience to performance.
The upgrade brings new user interface and design to the app.
Meeting Mapper for iPad Notes and Activities can be synced to Salesforce.com with the touch of a button using the new Instant Sync feature.
The upgraded solution features new interfaces, segmentation, and workflow functionality.
Survey finds that one-third of marketers' budgets are expected to rise by 75 percent.
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Companies: Mobile
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