Articles: Mobile
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Retailers need to focus on mobile user experience and responsive design to capitalize on growth.
Consumers like receiving notices, but companies need to use them cautiously.
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
Ad retargeter helps ticket aggregator's ad click-through rate rise to triple the industry average.
To collect valuable insight, organizations must tackle a few emerging data trends.
How to align CRM so it meets the needs of both.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
Without a single, unified record, customer experience will be compromised.
Customer service is becoming the next brand differentiator.
Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.
NewVoiceMedia's Salesforce1 integration creates a mobile solution for tracking sales and service performance.
Outspoken's new service enables brands to send MMS and SMS special offers and coupons for direct import to Apple Passbook.
Email remains the top engagement channel, but using it correctly is key.
Agents can now support customers from anywhere on their iPhones.
The partnership between Verve and RetailNext harnesses the combined power of mobile location-based targeting with in-store analytics.
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Companies: Mobile
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