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Articles: Mobile
Mobile spending projected to reach $1.42 billion by 2019.
Focus on relevancy to build loyalty and authenticity.
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Partners and customers are lined up to bring the supercomputer into the contact center.
The company improves feedback and customer service in mobile applications.
The platform creates closer working relationships between sales and marketing.
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
Eighty-two percent of consumers would use live chat if it were available.
Instantly combines products into a single consumer insights platform for marketers.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
New functionality allows for critical around-the-clock social media support.
Video Ad Units enables advertisers to add click-to-call functionality and tracking directly into video.
User-inspired enhancements include a new interface, expanded audit trail and filtering, and a new licensing option.
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices. (Originally appeared on SpeechTechMag.com)
The platform will be integrated into Teradata's Integrated Marketing Cloud.
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