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Articles: Mobile
General Motors drives loyalty across its brands with a customer experience initiative. A Q&A with David Mingle, global director of customer experience strategy and enterprise experiences at General Motors
Rapid growth in mobile payments offers a real opportunity for businesses, and marketers in particular, to transform their customer relationships
Falcon.io's new Instagram analytics will enable users to enhance their content strategy through customizable reports.
Swrve Premium Analytics delivers new levels of mobile insight for marketers.
Paytronix' latest loyalty solution lets convenience store customers choose their own loyalty rewards.
The package grants end users access to apps for customer support, sales, marketing, business intelligence, and beyond, within one operating system.
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements. (Featured on SmartCustomerService.com.)
With the latest iteration of Adjust's attribution technology, mobile marketers can now customize campaign attribution windows, types, and view through times.
A well-organized omnichannel experience has become more than a nice-to-have—it's now imperative to growth for both product- and service-oriented companies.
The offering aims to empower the mobile workforce with new intelligence and insights.
The system updates allow mobile sales reps to update, submit, or retrieve information forms before and after customer interactions.
The latest Microsoft Dynamics 365 add-on from PowerObjects allows users to interact with website visitors from within the Microsoft environment.
Mobile technologies will take employees out of back rooms and put them on the floor
Voice-first technologies could soon be the engagement tool of choice
User experience design is now a C-level imperative, whether executives get it or not
Mobile advertisers can now upload mobile device ID lists into their retargetting solution.
FCS Connect now supports cloud deployments for access to systems from anywhere.
The apps allow companies to interact and engage with customers in their homes.
The platform aims to empower organizations to become more customer-centric via mobile apps designed to enhance customers' experiences.
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