Articles: Mobile
How four Web giants aim to know more about consumers than we can even imagine.
Understanding the options could help your organization determine which solution is best.
Action buttons help brands extend engagement outside of apps.
TrueView adjusts the agent's view of the customer's screen during co-browsing sessions.
With Auto Campaigns, companies can set campaigns to run automatically when triggers are hit.
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
Tips for giving customers exactly what they pay for.
Consider these valuable lessons from your kindergarten days.
Focus on real-time visibility, not past performance, for sales success.
Jiveocity is a Goofle-powered dual social networking mobile app.
Brands need to revise their digital, mobile, and call center strategies.
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
SMS Click-Through Tracking lets users embed links into SMS and email messages and track recipients' click behavior.
Understanding and monitoring the end-user experience.
Verint releases a mobile workforce optimization app for Android and Apple devices.
TouchStore addresses mobile in-store usage with technology and solution to increase conversion and consumer engagement for the retail omnichannel environment.
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
It's all about adding utility to mobile moments.
The phone still outperforms other channels for customer service.
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Companies: Mobile
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