Articles: Mobile
CCDR touts click-to-call as a direct-response marketing tool.
The vendor prepares for an era where 'the product is the marketing.'
The first iteration of Salesforce for Apple Watch will complement the iPhone app.
Stitch brings talent and mobile personal assistant technologies to SugarCRM.
Digital technologies in stores are vital, but how they're being used is also important.
There's rising consumer demand for—and acceptance of—connected devices.
Mobile spending projected to reach $1.42 billion by 2019.
Focus on relevancy to build loyalty and authenticity.
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Partners and customers are lined up to bring the supercomputer into the contact center.
The company improves feedback and customer service in mobile applications.
The platform creates closer working relationships between sales and marketing.
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
Eighty-two percent of consumers would use live chat if it were available.
Instantly combines products into a single consumer insights platform for marketers.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
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Companies: Mobile
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