President and Vice Chairman Keith Block touts improvements to analytics, app-building, and customer-engagement capabilities. Plus, an exclusive video interview with Stephanie Buscemi, senior vice president of Salesforce.com's Analytics Cloud
CRM Featured Articles,
Posted 20 Nov 2014
Optimizely now powers connected customer experiences across the Web and now mobile apps.
CRM Across the Wire,
Posted 18 Nov 2014
New tools leverage location-marketing and personalization functionality.
CRM Featured Articles,
Posted 18 Nov 2014
New mobile solution captures real-time consumer insights via mobile devices.
CRM Across the Wire,
Posted 12 Nov 2014
Forrester survey finds customer-facing employees see a larger gap in communication than managers do.
Viewpoints,
Posted 07 Nov 2014
Updated solutions bring together data from multiple channels at the right moment.
CRM Featured Articles,
Posted 05 Nov 2014
Digital Element works with Skyhook Wireless to create a mobile-centric IP targeting solution.
CRM Across the Wire,
Posted 05 Nov 2014
The deal will deliver a cross-retailer platform for brands to leverage information from in-store beacons.
CRM Across the Wire,
Posted 05 Nov 2014
Partnership enables companies to create a more complete understanding of customer behavior.
CRM Featured Articles,
Posted 31 Oct 2014
Timing and relevancy are key to sales conversions.
Viewpoints,
Posted 31 Oct 2014
The Freshfone update enables helpdesk agents to provide phone support from home and on the go.
CRM Across the Wire,
Posted 29 Oct 2014
RTC Client is a customizable, WebRTC-based contact center client solution.
CRM Across the Wire,
Posted 29 Oct 2014
Sailthru Sightlines provides automated consumer predictions to e-commerce and media brands.
CRM Across the Wire,
Posted 29 Oct 2014
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
CRM Across the Wire,
Posted 29 Oct 2014
E-commerce is an unstoppable global force ripe with data.
CRM Featured Articles,
Posted 29 Oct 2014
New feature includes real-time calendar data, time zone adjustment and campaign integration.
CRM Across the Wire,
Posted 23 Oct 2014
The enhancements to RevBase for Mobile streamline marketers' support for sales teams.
CRM Across the Wire,
Posted 21 Oct 2014
Cotap's new release enables mobile messaging to anyone in a business network.
CRM Across the Wire,
Posted 21 Oct 2014
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
CRM Across the Wire,
Posted 17 Oct 2014
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