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Articles: Mobile
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
Mobile Traffic Report reveals Web visits coming from mobile devices increased 73 percent since the second quarter in 2012.
4INFO's AdHaven Bullseye now offered within the Acxiom Collaborative Targeting Suite.
The offering can act as landing pages that link to company Web pages or as a company's primary Web site.
Time spent on mobile retail sites is up 400 percent since 2010.
A YP study finds that consumers by and large have come to accept mobile apps that access their locations.
Companies across a wide range of industries are discovering the power of this medium.
Three tools for creating a plan your customers will respond to.
Retailers don't have to feel powerless against the Internet.
Lagan Employee Mobile puts customer service in the hands of government employees in the field.
The app makes it easier to create and track digital marketing materials.
The startup follows the release of a Web-based app with a new mobile offering.
Fifty-eight percent say they would like more promotional offers.
With the fourth generation of Chatter Mobile, employees will be able to edit records, view dashboards and take any business action.
Smartphones make up 56 percent of all devices currently in use.
The 5.0 release consolidates analytics offerings on one platform.
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