Articles: Mobile
The service allows users to provide emergency responders with important information to reduce response time. (Featured on SmartCustomerService.com.)
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Trumpia's updates include streamlined contact management with Salesforce integration.
The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling.
Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
Powa Tags convert printed ads into a point of sale and lets companies track the effectiveness of ads.
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
OpenMarket's Mobile Engagement Platform has uses for contact centers, marketing, and employee collaboration. (Featured on SmartCustomerService.com.)
GoldMine Premium 2015.2 is a mobile-responsive Web solution.
Magento 2.0 offers greater flexibility, scalability, and a more responsive design.
The partnership allows companies to reazch consumers via email or text messaging.
Integrated solution enables companies to jump start their mobile initiatives.
UserCare Software helps mobile app publishers add real-time customer service and customer relationship management within their apps. (Featured on SmartCustomerService.com.)
Universal Reattribution reveals previously mobile app users whoi are re-engaged by all marketing channels.
Localytics True Impact Helps marketers measure the return on their digital investments.
Marchex Display Analytics links display advertising to phone calls and store visits.
New SMS and MMS toll-free number solution enables point-of-sale customer care.
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
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Companies: Mobile
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