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Articles: Mobile
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
Smartphone-wielding customers are reshaping the shopping experience, both online and in-store.
WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.
Using Twilio's API, Autopilot aims to help marketers automate text message-based customer interactions.
Conversocial and some of its customers have been given early access to the closed beta of Facebook Messenger customer chat. (Featured on SmartCustomerService.com.)
New release enables greater insight into a control over sales processes.
Urban Airship's Adaptive Pass Management offers marketers easy personalization and targeted real-time updates for every mobile wallet pass.
The integration allows service teams to support customers via text messaging using their existing business numbers. (Featured on SmartCustomerService.com.)
Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on SmartCustomerService.com.)
Tapjoy Interactive End Cards help companies influence, engage, and covert audiences through mobile video and rich media.
Adobe Advertising Cloud users can now track ad campaigns on mobile devices.
Qubit Aura uses artificial intelligence and customer data to tailor product discovery and recommendations.
From onboarding and learning to collaboration and closing, Bigtincan's new platform release provides 50 enhancements.
Doxim's new software version features new workflows, mobile components, and campaign management.
At its annual user conference, Oracle announces new AI tools for its Adaptive Intelligent Apps and Intelligent Bot solutions.
Revenue growth is being driven by efforts to engage with increasingly hard-to-reach audiences
MomentFeed Connect adds two-way API connectors to integrate with CRM and other business systems to improve consumer experiences on mobile.
Nimble Prospector offers email, phone, address, and contact enrichment.
The MTA DataMap and the MTA Data Strategy Guide enable comprehensive marketing data strategies.
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