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Articles: Mobile
New features let users better respond to customer text messages sent via business' main phone lines.
AnswerDash Analytics provide instant insight into Web users' behavior.
New features include offline data persistence, improved time management, and enhanced geolocation functionality.
Zappix Visual IVR now includes a big data analytics suite, allowing companies to get a true picture of multichannel interactions.
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
Work[etc]'s new all-in-one CRM app allows teams to completely manage customer lifecycles from start to finish on any iPhone.
Solution allows marketers to personalize mobile apps and perform A/B testing.
New API connects brands, chat applications, and service platforms for customer engagement.
People-based solution allows marketers to connect to discrete consumer groups across connected devices.
Retention Analysis provides advanced insight into mobile app usage.
With applications from Line and WeChat taking hold, companies vie for a piece of the e-commerce pie.
As prepackaged SFA solutions are made easily available, businesses are expected to increase adoption.
The app delivers unique ad experiences through Brand Story and Discover platforms.
The wearable device can track users' movements, prompting interest from marketers.
A new generation of consumers prefers short message service to other ways to reach agents.
New customer engagement platform provides persistent contextual engagement across digital channels.
New version provides app-level security on corporate-owned or personal iPads.
Pulse expands cloud-based CRM vendor's customer insights.
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