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Articles: Social CRM
Five tips for retaining customers.
Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.
Intelliverse brings together social media and sales automation with new Lead Generation app.
Consumer Insights aggregates customer data from other Gigya products to create a single profile.
The Salesfusion platform gains social media and predictive capabilities with the LoopFuse acquisition.
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
The uberVU acquisition bolsters HootSuite's enterprise offering.
Viralheat users can now manage the Foursquare Venues and Pages from within the app.
Retailers can use Source Metrics Facebook In-Store Ad Tracker to see how much revenue is generated directly from Facebook Ad campaigns.
Offerpop Inspiration activates the creativity and passion of Pinterest audiences to create curated boards.
Saleslogix version 8.1 includes an extensive suite of social CRM capabiltiies.
Tracx plans to expand its social media monitoring to many more sites around the world in 2014.
By mining the social Web, Leadspace helps marketers and sales teams more accurately predict which companies are likely to buy.
New solutions help retailers tap multichannel consumer engagement and commerce.
Trends and predictions for 2014.
Five components of a better customer engagement system.
Indiegogo Outpost lets companies run campaigns on their own Web sites and Indiegogo.com simultaneously.
The deal expands Verint's cross-selling opportunities within the customer service market.
Focus on the right channels to grow revenue and satisfy customers.
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