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Articles: Social CRM
The technology partnership pairs social intelligence with customer insights.
Ramius' free Recollective Baseline service lets anyone conduct qualitative research.
Don't be burned by poor social media management.
ReachSEO is designed to help SMBs increase visibility, leads, and ROI for their Web sites.
Nimble brings relationship insights and collaboration workflow for contacts to leading business productivity apps, including Gmail and Chrome browser.
SocialWhirled Canvases connect social, mobile, and digital campaigns to boost marketing ROI.
Companies can rebound by providing more multichannel customer service options.
Between company-centric and customer-centric, there needs to be a middle ground.
Integrating social communities takes a true commitment.
Lithium's acquisition of the social influence scorer positions it to expand its data resources.
The majority of marketers expect their roles to change next year, but few know how to handle it.
Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing.
End-to-end social management tools help savvy marketers 'pre-act,' not react.
Master the basics before taking on the latest innovations.
Gagein for Salesforce identifies company news that could affect a sales call.
With the acquisition, Genesys aims to expand its social media engagement capabilities.
Nimble's dossier-like Smart Summary feature provides a brief yet detailed snapshot of customer data.
Viralheat users can now create and manage support tickets for mentions on social media.
Marketing Studio 9 includes updates to technology, collaboration.
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Companies: Social CRM
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