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Articles: Social CRM
Following staunch criticism from animal activists, GoDaddy has replaced its puppy-centered content.
New functionality allows for critical around-the-clock social media support.
Know your prospect before you pick up the phone.
Re-architect customers' journeys to deliver a unified brand experience.
Real-time data-analysis tools give sales the insight to sell to SMBs.
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
The largest release in Parature's history includes more than 30 new features.
Listening to customers' voices shouldn't stop when the sale is made.
Reverse reviews hold customers accountable for their behaviors.
We ask the experts where the industry is headed in the new year.
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
SocialBro Monitoring adds to the company's Twitter marketing platform.
Real-time classification of social data into half a million topics moves the industry beyond keyword- based analysis.
Balance human interactions with technology.
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
Despite slowing brick-and-mortar sales, online and mobile sales surge.
7 steps for navigating the digital/social landscape.
There's a fine line between giving and gimmick.
The latest innovations add a sense of immediacy to customer interactions.
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Companies: Social CRM
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