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Articles: Social CRM
Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing.
End-to-end social management tools help savvy marketers 'pre-act,' not react.
Master the basics before taking on the latest innovations.
Gagein for Salesforce identifies company news that could affect a sales call.
With the acquisition, Genesys aims to expand its social media engagement capabilities.
Nimble's dossier-like Smart Summary feature provides a brief yet detailed snapshot of customer data.
Viralheat users can now create and manage support tickets for mentions on social media.
Marketing Studio 9 includes updates to technology, collaboration.
Zimbra Community 8's new release and free edition offers social business engagement on any device.
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
Postano's new social monitoring and performance analytics measure hashtag and visual Web marketing campaigns.
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
In his Day 1 keynote, Microsoft EVP Kirill Tatarinov showcases product enhancements resulting from recent acquisitions.
A Stanford professor shares insights on the shift from relative to absolute consumer decision-making.
Harnessing technology to improve the retail experience.
Emerging technology trends hold great promise.
Three tips for building strong relationships.
The latest version of Astute ePowerCenter is due for full release this spring.
New version of Attensity Analyze VOC solution brings more data to the discovery process.
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Companies: Social CRM
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