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Articles: Social CRM
Report recommends connecting enterprise social networks with online communities for more bidirectional feedback.
In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.
Boyd Gaming uses social infrastructure to nurture engaged advocates.
Attention shifts from gathering product feedback to greater customer engagement.
Social CRM should be about people, not technology.
It's more than listening; it's incorporating feedback into the enterprise.
New Nimble Contacts integration to Microsoft Outlook brings contact management, social selling, and intelligent insights across all Exchange email messages
Pinterest's new partnership with Getty Images could open doors for advertisers.
Six in ten consumers see an improvement in personal communications from businesses.
15 tips for making sure it does.
Don't overlook the value of employees.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
JiveX offers Facebook, Twitter, and Marketo integrations, gamification, and community analytics.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
Sendible's partnership with ReviewPush provides notification when new reviews are posted.
Use your social CRM program to its full potential or get left behind.
Taking action on big data findings requires collaboration, top-down support.
Bread employees will join Yahoo! to work on new solutions for social and mobile advertisers.
Turn connected customers into brand advocates.
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