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Articles: Social CRM
In business and personal relationships, words are as important as actions.
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Strategies for gaining a competitive edge.
nBA's Pulse social intelligence software monitors social conversations in real rime.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Most viewers are checking email, texting, or interacting with Web sites and apps unrelated to what they are watching on television.
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
Integration will begin with voice and chat channels.
Multichannel customer journeys can make or break your business.
Sales Thought Leadership Conference provides study-backed tips on creating a more effective sales force.
Badgeville for Communities adds gamification to internal employee and external customer communities.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
Extole's new platform lets brand marketers create, manage, and measure referral campaigns.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
PCMI enables insurers to deliver consistent customer service across channels.
These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well. (Featured on SmartCustomerService.com.)
E-commerce sites must make lasting impressions—and quickly.
Five tips from industry experts to help make over your customer engagement efforts.
Marketers need to take back control over brands' coupon strategies.
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