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Articles: Social CRM
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
With interface improvements and the introduction of an integrated information service, one industry thought leader remarks that he is "massively impressed."
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
In a space this new there's nowhere to go but up.
Despite unveiling three reports on social software, some in the industry question whether the research giant has done justice to a still-exploding sector.
Moving beyond "on-message marketing."
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
You don't want social CRM. You want integrated customer intelligence.
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
Mark Zuckerberg, cofounder and CEO, Facebook
A standout in the vast arc of social listening, Radian6 allows users to take a first step toward engagement
Magic Quadrant for Externally Facing Social Software '10: The research firm's third social report says the EFSS market is "young but developing quickly." "Expect social CRM to split into several [markets] as the technologies mature," says one report author.
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.
A single response is no longer sufficient, says Engage! author Brian Solis.
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
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