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Articles: Social CRM
Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.
New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs.
The new dashboard includes real-time monitoring of response times and other performance indicators.
New Forrester report reveals marketers are guilty of 'check-the-box' digital planning.
The application enables content marketers to take a data-driven approach.
Listening to your gut instinct is no longer enough.
This affordable marketing channel can offer big payoffs when used correctly.
New platform enables customers to help each other with common support needs.
Integrations bring more customer data to SAP's hybris Marketing solution.
Elisa Steele takes the helm as president and CEO of the social software company.
How to become a sophisticated seller in 2015.
Great products require a combination of aesthetics and empathy.
The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
The social community platform has become an effective customer service tool.
It's not just what we say, but how we draw attention to it
Following staunch criticism from animal activists, GoDaddy has replaced its puppy-centered content.
New functionality allows for critical around-the-clock social media support.
Know your prospect before you pick up the phone.
Re-architect customers' journeys to deliver a unified brand experience.
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Companies: Social CRM
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