Articles: Social CRM
Electronic communications are meant to help manage relationships, not build them.
Reward your best customers by letting them behind the velvet rope.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Your real customers are the individual decision-makers within an organization.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Real-Time ID is expected to provide a change to online marketing strategies.
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Evoke CRM study ranks the most social CRM companies on the Web.
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
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Companies: Social CRM
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