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Articles: Social CRM
The deal underscores Constant Contact's continuing commitment to open technology.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
Will the smart money back experimental technology?
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
Because GPS wasn't enough for some people, we now have LBS
Social media engagement requires a well-thought-out enterprise-wide approach
The new solution is powered by social intelligence for real-time promotions.
The research firm continues its focus on actionable input to clients' decisions and public sector research.
The new product release focuses on integration and enhancements to order management functionality.
Contact center surveying/enterprise feedback is a vital first step
A B2B Approach to Leveraging Customer Interaction
Big changes influence how digital marketers do business
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
A pet product retailer dramatically increases average order value by empowering its customers
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