Mobile's central role in the coming cross-channel revolution.
Viewpoints,
Posted 11 Dec 2010
How to foster customer focus within an organizational culture.
Viewpoints,
Posted 11 Dec 2010
A maturity model for the Sales 2.0 era.
Viewpoints,
Posted 11 Dec 2010
Electronic communications are meant to help manage relationships, not build them.
Viewpoints,
Posted 11 Dec 2010
Reward your best customers by letting them behind the velvet rope.
Viewpoints,
Posted 11 Dec 2010
The next step beyond social media monitoring.
Viewpoints,
Posted 11 Dec 2010
How CRM can help neutralize the danger zones.
Viewpoints,
Posted 11 Dec 2010
Your real customers are the individual decision-makers within an organization.
Viewpoints,
Posted 11 Dec 2010
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Magazine Features,
Posted 10 Dec 2010
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
CRM Featured News,
Posted 09 Dec 2010
Real-Time ID is expected to provide a change to online marketing strategies.
CRM Featured News,
Posted 08 Dec 2010
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
CRM Featured News,
Posted 08 Dec 2010
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
CRM Featured News,
Posted 06 Dec 2010
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
CRM Featured News,
Posted 03 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
CRM Featured News,
Posted 02 Dec 2010
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
CRM Featured News,
Posted 02 Dec 2010
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
CRM Featured News,
Posted 02 Dec 2010
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
CRM Featured News,
Posted 01 Dec 2010
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
CRM Featured News,
Posted 01 Dec 2010
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