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Articles: Social CRM
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Real-Time ID is expected to provide a change to online marketing strategies.
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Evoke CRM study ranks the most social CRM companies on the Web.
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
A Harvard Business Review survey shows the immaturity of business activity in the space.
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
As consumers become more and more connected, even leading companies are struggling to keep up.
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
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