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| Articles: Social CRM |
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CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
CRM Featured News,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Many executives fear a healthy two-way conversation with customers
Reality Check,
Posted 09 Aug 2011
The deal is expected to extend Meltwater's lead in social media monitoring and intelligence.
CRM Featured News,
Posted 04 Aug 2011
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
CRM Featured News,
Posted 03 Aug 2011
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
CRM Featured News,
Posted 29 Jul 2011
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
CRM Featured News,
Posted 28 Jul 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
CRM Featured News,
Posted 27 Jul 2011
Application allows marketers to instantly create social campaigns and promotions with built-in analytics
CRM Featured News,
Posted 27 Jul 2011
Updates ease collaboration across the enterprise and beyond.
CRM Featured News,
Posted 26 Jul 2011
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
CRM Featured News,
Posted 26 Jul 2011
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
CRM Featured News,
Posted 26 Jul 2011
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
CRM Featured News,
Posted 26 Jul 2011
Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight.
CRM Featured News,
Posted 22 Jul 2011
New features in SmarterTrack 7.x create seamless experience across all media.
CRM Featured News,
Posted 22 Jul 2011
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Front Office,
Posted 21 Jul 2011
Tracking and other functionality drive email marketing to the front lines of the social media revolution.
CRM Featured News,
Posted 21 Jul 2011
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