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| Articles: Social CRM |
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Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
Magazine Features,
Posted 11 Aug 2010
Insight,
Posted 11 Aug 2010
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Featured News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
CRM Featured News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Companies are eager to make their presence known on the social Web, but they must remember to look before they leap.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: Four of the industry's top CRM executives square off for the first time ever to share perspectives on the ever-changing world of CRM.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: "Social will be like air in 2011," says Altimeter Partner Ray Wang in presenting the top use cases for social CRM.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
CRM Featured News,
Posted 02 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
CRM Featured News,
Posted 02 Aug 2010
CRM Evolution '10 — Day 1: Emily Yellin, author of Your Call Is (Not That) Important to Us, shares some customer service interactions of her own, and reveals the secret of the karmic footprint.
CRM Featured News,
Posted 02 Aug 2010
The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.
Front Office,
Posted 02 Aug 2010
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Viewpoints,
Posted 02 Aug 2010
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Magazine Features,
Posted 01 Aug 2010
How to embrace social engagements in the contact center.
Viewpoints,
Posted 26 Jul 2010
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
CRM Featured News,
Posted 25 Jul 2010
The contact center specialist launches a new social CRM product to build communities comprising agents, consumers, and enterprises.
CRM Featured News,
Posted 18 Jul 2010
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
CRM Featured News,
Posted 18 Jul 2010
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