Google's Christian Oestlien discusses features, avoids talk of Facebook
CRM Featured Articles,
Posted 10 Nov 2011
New self-service analytics offers insight into the effectiveness of support forums.
CRM Featured Articles,
Posted 09 Nov 2011
A new program with Klout lets select users take home a new Chevy Sonic and review it.
CRM Featured Articles,
Posted 09 Nov 2011
Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online.
CRM Featured Articles,
Posted 07 Nov 2011
What business owners need to know about social CRM
Viewpoints,
Posted 02 Nov 2011
Current benchmarks are "typically the wrong ones"
Insight,
Posted 02 Nov 2011
Enterprise 2.0 and social CRM form the core of social business
Connect,
Posted 02 Nov 2011
Leverage public social media and niche sites to drive traffic to your community
Reality Check,
Posted 02 Nov 2011
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
CRM Featured Articles,
Posted 01 Nov 2011
GoSuite empowers SMBs to book services, manage customers, and promote deals.
CRM Featured Articles,
Posted 31 Oct 2011
Deeper product integrations deliver comprehensive cloud/SaaS-based social CRM and accounting solution.
CRM Featured Articles,
Posted 31 Oct 2011
New features make customer engagements via Twitter even easier.
CRM Featured Articles,
Posted 26 Oct 2011
The new service from RightNow expands the capability of the Twitter platform to provide immediate customer service to Twitter users.
CRM Featured Articles,
Posted 26 Oct 2011
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
CRM Featured Articles,
Posted 25 Oct 2011
New service update delivers social collaboration capabilities, with a unified Office 365 experience and new enterprise cloud features.
CRM Featured Articles,
Posted 25 Oct 2011
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
CRM Featured Articles,
Posted 25 Oct 2011
Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application.
CRM Featured Articles,
Posted 24 Oct 2011
Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.
CRM Featured Articles,
Posted 24 Oct 2011
The new version includes new survey authoring choices and publishable PDF dashboards.
CRM Featured Articles,
Posted 19 Oct 2011
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