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Articles: Social CRM
Quarterly upgrades strengthen integration with Google and Microsoft, and introduces new mobile and design enhancements enabling employees, customers and partners to work better together
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
Salesforce.com Chatter is now integrated into Microsoft Outlook.
Salespeople can access Nimble's Smart Contact insights right within their email inboxes.
Zoho CRM Plus includes new Zoho SalesIQ, Zoho Social, and Zoho CRM for Google AdWords.
Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
Sendible 360 simplifies social media interactions for businesses.
Tweet Activity Dashboard helps companies see how posts perform.
Why meeting your customers where they prefer is key to your business survival.
New consumer expectations call for updating old practices.
Traditional linear content is out; personalized dynamic content is in.
Oracle's updated customer experience cloud promises deep integration and "extreme innovation."
New Nimble Android app delivers intelligent relationship insights for business contacts.
Zoho has expanded its suite of business intelligence capabilities to iPad users.
Oracle customers gain access to D&B's commercial database.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
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Companies: Social CRM
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