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Articles: Social CRM
Companies must strive for deeper digital personalization.
As the roles of top executives evolve, new positions emerge to fill the gaps.
Salespeople must track the customer journey across multiple channels and be more collaborative than ever.
As new channels emerge, context-based marketing plays a crucial role.
Sales and marketing automation company offers tailored solution for the mortgage banker.
Integrated technologies hold great promise for the future of CRM.
In business and personal relationships, words are as important as actions.
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Strategies for gaining a competitive edge.
nBA's Pulse social intelligence software monitors social conversations in real rime.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Most viewers are checking email, texting, or interacting with Web sites and apps unrelated to what they are watching on television.
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
Integration will begin with voice and chat channels.
Multichannel customer journeys can make or break your business.
Sales Thought Leadership Conference provides study-backed tips on creating a more effective sales force.
Badgeville for Communities adds gamification to internal employee and external customer communities.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
Extole's new platform lets brand marketers create, manage, and measure referral campaigns.
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