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Articles: Social CRM
Make sure you're delivering messages that customers want to hear
AT&T to bring customer ratings and reviews onto its Facebook fan page.
Of those, 2.6 billion are completed, according to Vovici research.
A travel service for military personnel uses SMS and live chat to ensure its customers can communicate
Oracle's massive annual gathering garners a lot of press—both good and bad
The lessons universities are learning about emerging technologies
But the study also finds that few are doing enough to promote their mobile presence.
"The 2011 Listening Platform" reveals a splintering of the listening landscape and demands for higher-quality real-time data.
Focus on innovation and improving the customer experience.
Mobile's central role in the coming cross-channel revolution.
How to foster customer focus within an organizational culture.
A maturity model for the Sales 2.0 era.
Electronic communications are meant to help manage relationships, not build them.
Reward your best customers by letting them behind the velvet rope.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Your real customers are the individual decision-makers within an organization.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
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Companies: Social CRM
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