Accenture will team with salesforce.com and other providers to help enterprises effectively use social media.
CRM Featured News,
Posted 01 Sep 2011
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Front Office,
Posted 01 Sep 2011
Blinds.com improves bottom line and organizational efficiency with new phone systems
REAL ROI,
Posted 01 Sep 2011
Merced Systems helps reverse performance in just two years
REAL ROI,
Posted 01 Sep 2011
A men's pants company receives more than it bargained for with Assistly
REAL ROI,
Posted 01 Sep 2011
Investments in monitoring social media rise but still lag customers' use of it
Insight,
Posted 01 Sep 2011
Smartphone trends demonstrate the need for an innovative strategy
Insight,
Posted 01 Sep 2011
Food trucks live and die by social CRM
Pint of View,
Posted 01 Sep 2011
Early adopters must build trust and community
Connect,
Posted 01 Sep 2011
Application provides history of emails, attachments, and Chatter posts
CRM Featured News,
Posted 30 Aug 2011
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
CRM Featured News,
Posted 26 Aug 2011
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
CRM Featured News,
Posted 25 Aug 2011
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
CRM Featured News,
Posted 24 Aug 2011
E-book aids marketers with social media campaigns.
CRM Featured News,
Posted 23 Aug 2011
New features include social scorecarding, an author hub, and competitive intelligence functions.
CRM Featured News,
Posted 23 Aug 2011
Understanding the evolving customer service landscape
Viewpoints,
Posted 19 Aug 2011
Collaboration will aid in acting on social media data.
CRM Featured News,
Posted 11 Aug 2011
Technology, not philosophy, has changed consumers' expectations
CRM Featured News,
Posted 10 Aug 2011
But CRM Evolution 2011 panel warns against sacrificing the basics
CRM Featured News,
Posted 10 Aug 2011
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