Organizations can now apply analytics to the social business initiatives.
CRM Featured Articles,
Posted 17 Jan 2012
Multichannel campaign management tools, analytics let marketers deliver comprehensive messages.
CRM Featured Articles,
Posted 17 Jan 2012
Are you prepared to meet the challenge?
Viewpoints,
Posted 13 Jan 2012
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
CRM Featured Articles,
Posted 11 Jan 2012
Software company adds social, sales CRM, and e-commerce features to suite.
CRM Featured Articles,
Posted 10 Jan 2012
Data analytics and strategy consultancy strengthens Social Customer Insights solution
CRM Featured Articles,
Posted 03 Jan 2012
Customer strategists must step up their engagement efforts as mobile's mercury rises
Magazine Features,
Posted 01 Jan 2012
Avoid customer service faux pax with a proactive approach.
Viewpoints,
Posted 23 Dec 2011
Platform lets users set strict parameters for promotions.
CRM Featured Articles,
Posted 19 Dec 2011
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
CRM Featured Articles,
Posted 16 Dec 2011
Alliance gives marketers integrated social campaigns
CRM Featured Articles,
Posted 14 Dec 2011
Joint solution offers enhanced social media monitoring and analytics
CRM Featured Articles,
Posted 12 Dec 2011
Marketers get a banner plus video and photo-embedded tweets.
CRM Featured Articles,
Posted 09 Dec 2011
Meeting the challenges takes a team effort.
Viewpoints,
Posted 09 Dec 2011
New automated Q&A app provides instant support to Facebook fans.
CRM Featured Articles,
Posted 05 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
CRM Featured Articles,
Posted 05 Dec 2011
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
CRM Featured Articles,
Posted 01 Dec 2011
Here's what companies need to know before embracing the social media tool.
Insight,
Posted 01 Dec 2011
Fusing CRM and social media is key.
The Tipping Point,
Posted 01 Dec 2011
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