Your challenge, in a lot of ways, is to infuse what you do with humanity.
Front Office,
Posted 22 Sep 2010
The steps you must take in an increasingly collaborative world.
Viewpoints,
Posted 22 Sep 2010
Figure out why they do it, and you can foster a positive brand conversation.
Viewpoints,
Posted 20 Sep 2010
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
CRM Featured News,
Posted 15 Sep 2010
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
CRM Featured News,
Posted 15 Sep 2010
With interface improvements and the introduction of an integrated information service, one industry thought leader remarks that he is "massively impressed."
CRM Featured News,
Posted 15 Sep 2010
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
CRM Featured News,
Posted 15 Sep 2010
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
CRM Featured News,
Posted 15 Sep 2010
In a space this new there's nowhere to go but up.
Customer Centricity,
Posted 14 Sep 2010
Insight,
Posted 14 Sep 2010
Despite unveiling three reports on social software, some in the industry question whether the research giant has done justice to a still-exploding sector.
Insight,
Posted 14 Sep 2010
Moving beyond "on-message marketing."
Viewpoints,
Posted 14 Sep 2010
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
Viewpoints,
Posted 07 Sep 2010
You don't want social CRM. You want integrated customer intelligence.
Viewpoints,
Posted 02 Sep 2010
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
CRM Featured News,
Posted 31 Aug 2010
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
CRM Featured News,
Posted 31 Aug 2010
Mark Zuckerberg, cofounder and CEO, Facebook
Magazine Features,
Posted 24 Aug 2010
A standout in the vast arc of social listening, Radian6 allows users to take a first step toward engagement
Magazine Features,
Posted 24 Aug 2010
Magic Quadrant for Externally Facing Social Software '10: The research firm's third social report says the EFSS market is "young but developing quickly." "Expect social CRM to split into several [markets] as the technologies mature," says one report author.
CRM Featured News,
Posted 19 Aug 2010
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