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Articles: Social CRM
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Evoke CRM study ranks the most social CRM companies on the Web.
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
A Harvard Business Review survey shows the immaturity of business activity in the space.
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
As consumers become more and more connected, even leading companies are struggling to keep up.
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
A Deloitte study uncovers the changing face of brand advocates and the necessary steps companies must make to get influential consumers on their side.
Rosetta Stone will be the first company to use Parature's new Facebook application
The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
The provider of enterprise communications announces OpenScape Fusion Social Media.
The State of Retailing Online '10: Marketing, Social Commerce, and Mobile: Most of the retail world is struggling to make headway, says a Forrester Research report.
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
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