New functionality allows for critical around-the-clock social media support.
CRM Across the Wire,
Posted 22 Jan 2015
Know your prospect before you pick up the phone.
Viewpoints,
Posted 16 Jan 2015
Re-architect customers' journeys to deliver a unified brand experience.
Viewpoints,
Posted 16 Jan 2015
Real-time data-analysis tools give sales the insight to sell to SMBs.
Viewpoints,
Posted 09 Jan 2015
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
CRM Featured News,
Posted 08 Jan 2015
The largest release in Parature's history includes more than 30 new features.
CRM Featured News,
Posted 07 Jan 2015
Listening to customers' voices shouldn't stop when the sale is made.
Viewpoints,
Posted 02 Jan 2015
Reverse reviews hold customers accountable for their behaviors.
Insight,
Posted 01 Jan 2015
We ask the experts where the industry is headed in the new year.
Magazine Features,
Posted 01 Jan 2015
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
CRM Across the Wire,
Posted 12 Dec 2014
SocialBro Monitoring adds to the company's Twitter marketing platform.
CRM Across the Wire,
Posted 11 Dec 2014
Real-time classification of social data into half a million topics moves the industry beyond keyword- based analysis.
CRM Featured News,
Posted 05 Dec 2014
Balance human interactions with technology.
Viewpoints,
Posted 05 Dec 2014
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
CRM Across the Wire,
Posted 03 Dec 2014
Despite slowing brick-and-mortar sales, online and mobile sales surge.
CRM Featured News,
Posted 02 Dec 2014
7 steps for navigating the digital/social landscape.
The Tipping Point,
Posted 01 Dec 2014
There's a fine line between giving and gimmick.
Magazine Features,
Posted 01 Dec 2014
The latest innovations add a sense of immediacy to customer interactions.
Magazine Features,
Posted 01 Dec 2014
Razorfish's WAVE real-time marketing tool integrates Blab into live client campaigns.
CRM Across the Wire,
Posted 25 Nov 2014
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