The monitoring platform includes real-time customer insight.
CRM Featured Articles,
Posted 12 Mar 2012
Short message service provides key benefits for small and medium businesses.
Viewpoints,
Posted 09 Mar 2012
What smart devices mean for the call center industry.
Viewpoints,
Posted 09 Mar 2012
The Jive Social Customer Service Solution is a complete, out-of-the-box tool.
CRM Featured Articles,
Posted 08 Mar 2012
Nucleus Research shows a 14.6 percent gain in productivity from mobile capabilities and 11.8 percent from social CRM.
CRM Featured Articles,
Posted 08 Mar 2012
Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.
CRM Featured Articles,
Posted 08 Mar 2012
Study finds shoppers who see social media icons next to "embarrassing" items are less likely to buy.
CRM Featured Articles,
Posted 05 Mar 2012
Hotel chains open communities to communicate with guests.
Insight,
Posted 01 Mar 2012
2012 could prove favorable for capital investments and growth in the social sphere.
Insight,
Posted 01 Mar 2012
Cribis enhances its online sentiment tracking and monitoring solution with three new features.
CRM Featured Articles,
Posted 28 Feb 2012
New application identifies issues and lets companies take swift action to correct them.
CRM Featured Articles,
Posted 28 Feb 2012
New add-on lets companies place a live click-to-chat link on their Facebook pages.
CRM Featured Articles,
Posted 24 Feb 2012
The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
CRM Featured Articles,
Posted 21 Feb 2012
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
CRM Featured Articles,
Posted 17 Feb 2012
Online feedback puts the spotlight on your customer service department.
Viewpoints,
Posted 17 Feb 2012
New deals are forged with Badgeville and Simply Measured.
CRM Featured Articles,
Posted 16 Feb 2012
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
CRM Featured Articles,
Posted 15 Feb 2012
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
CRM Featured Articles,
Posted 15 Feb 2012
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
CRM Featured Articles,
Posted 15 Feb 2012
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