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| Articles: Social CRM |
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The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.
Front Office,
Posted 02 Aug 2010
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Viewpoints,
Posted 02 Aug 2010
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Magazine Features,
Posted 01 Aug 2010
How to embrace social engagements in the contact center.
Viewpoints,
Posted 26 Jul 2010
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
CRM Featured News,
Posted 25 Jul 2010
The contact center specialist launches a new social CRM product to build communities comprising agents, consumers, and enterprises.
CRM Featured News,
Posted 18 Jul 2010
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
CRM Featured News,
Posted 18 Jul 2010
Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.
CRM Featured News,
Posted 18 Jul 2010
Forrester Wave on Listening Platforms '10: Listening platforms have evolved beyond monitoring tools in order to better inform the entire enterprise, says the newest Forrester Research report.
CRM Featured News,
Posted 16 Jul 2010
The new Autonomy Social Media Governance product is intended to help businesses monitor social media channels for slanderous and inaccurate content.
CRM Featured News,
Posted 16 Jul 2010
A slew of recently released Web analytics products may advance the collection of customer data from social networks.
Insight,
Posted 14 Jul 2010
Are we suffering from too little data, or wallowing in too much of it?
Pint of View,
Posted 14 Jul 2010
A new book examines what it takes to engender the strongest kind of customer loyalty.
Insight,
Posted 14 Jul 2010
Magic Quadrant for Social CRM '10: The analysis firm whittles down a list of 140 vendors claiming to offer social CRM to a final set of 20.
CRM Featured News,
Posted 09 Jul 2010
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
CRM Featured News,
Posted 09 Jul 2010
CDC Software climbs out of the shadows with two important product releases.
CRM Featured News,
Posted 02 Jul 2010
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
CRM Featured News,
Posted 01 Jul 2010
What many marketers overlook — and why.
Viewpoints,
Posted 30 Jun 2010
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
CRM Featured News,
Posted 30 Jun 2010
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