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Articles: Social CRM
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
Because GPS wasn't enough for some people, we now have LBS
Social media engagement requires a well-thought-out enterprise-wide approach
The new solution is powered by social intelligence for real-time promotions.
The research firm continues its focus on actionable input to clients' decisions and public sector research.
The new product release focuses on integration and enhancements to order management functionality.
Contact center surveying/enterprise feedback is a vital first step
A B2B Approach to Leveraging Customer Interaction
Big changes influence how digital marketers do business
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
A pet product retailer dramatically increases average order value by empowering its customers
Sonos shoots for perfect pitch with its social media and self-service support capabilities
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
Social networks and peer communities are changing how products are sold
Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects
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Companies: Social CRM
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