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| Articles: Social CRM |
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How companies can reap the benefits
Viewpoints,
Posted 01 Apr 2011
A new tool enables marketers to build one-to-one relationships with customers.
CRM Featured News,
Posted 31 Mar 2011
The deal is worth $276 million in cash and $50 million in stocks.
CRM Featured News,
Posted 30 Mar 2011
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
CRM Featured News,
Posted 30 Mar 2011
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
CRM Featured News,
Posted 28 Mar 2011
The cloud-based solutions will provide marketers with real-time social media analytics.
CRM Featured News,
Posted 24 Mar 2011
Key features include Twitter and Lithium social customer channels, automated customer answers, advanced reporting, and support for 33 languages.
CRM Featured News,
Posted 23 Mar 2011
JitterJam to be integrated with Meltwater Buzz to create a social CRM platform.
CRM Featured News,
Posted 22 Mar 2011
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Front Office,
Posted 17 Mar 2011
How to Demystify Women's Purchasing Behavior
Magazine Features,
Posted 17 Mar 2011
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Insight,
Posted 17 Mar 2011
Apartment hunting reveals what happens behind closed doors
Pint of View,
Posted 17 Mar 2011
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
Connect,
Posted 17 Mar 2011
Analyst Nate Elliott recommends developing global outreach strategies through social media.
CRM Featured News,
Posted 16 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
CRM Featured News,
Posted 14 Mar 2011
How to use innovation to your advantage
Viewpoints,
Posted 11 Mar 2011
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
CRM Featured News,
Posted 10 Mar 2011
The new product offers contacts, calendar, communications, and collaboration in one place.
CRM Featured News,
Posted 08 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
CRM Featured News,
Posted 04 Mar 2011
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