With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
CRM Featured Articles,
Posted 14 Jun 2012
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
CRM Featured Articles,
Posted 13 Jun 2012
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
CRM Featured Articles,
Posted 12 Jun 2012
Younger consumers increasingly choose online forums, social media sites, and other Web-based public feedback methods.
CRM Featured Articles,
Posted 11 Jun 2012
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
CRM Featured Articles,
Posted 08 Jun 2012
Proliferation of mobile devices in enterprise is a driving force
CRM Featured Articles,
Posted 07 Jun 2012
Social media use in the contact center is projected to grow 22.9 percent this year.
CRM Featured Articles,
Posted 06 Jun 2012
Partnership will tie social media activity to lead generation and campaign efforts
CRM Featured Articles,
Posted 06 Jun 2012
Software giant builds out deeper cloud social offerings
CRM Featured Articles,
Posted 05 Jun 2012
Acquisition extends CRM giant's social marketing capabilities
CRM Featured Articles,
Posted 04 Jun 2012
In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
CRM Featured Articles,
Posted 01 Jun 2012
It's easier than you think to make sense of Twitter.
Magazine Features,
Posted 01 Jun 2012
Knowing how your brand is faring on the Web is essential, but which solution is best for your organization?
Magazine Features,
Posted 01 Jun 2012
Being successful at social media often requires organizational change management. Here are some tips to follow.
Magazine Features,
Posted 01 Jun 2012
Front Office,
Posted 01 Jun 2012
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
CRM Featured Articles,
Posted 31 May 2012
The ad network delivers more relevant ads across all platforms by learning from consumer intent expressed over public social media channels.
CRM Featured Articles,
Posted 29 May 2012
StrongMail is enhancing its cross-channel capabilities via integration with Velti's technology platform for mobile campaigns and two-way messaging.
CRM Featured Articles,
Posted 24 May 2012
Marketers can add a social word-of-mouth boost to all campaigns, create social promotions, and identify key social influencers to determine their impact on business results.
CRM Featured Articles,
Posted 24 May 2012
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