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| Articles: Social CRM |
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Despite unveiling three reports on social software, some in the industry question whether the research giant has done justice to a still-exploding sector.
Insight,
Posted 14 Sep 2010
Moving beyond "on-message marketing."
Viewpoints,
Posted 14 Sep 2010
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
Viewpoints,
Posted 07 Sep 2010
You don't want social CRM. You want integrated customer intelligence.
Viewpoints,
Posted 02 Sep 2010
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
CRM Featured News,
Posted 31 Aug 2010
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
CRM Featured News,
Posted 31 Aug 2010
Mark Zuckerberg, cofounder and CEO, Facebook
Magazine Features,
Posted 24 Aug 2010
A standout in the vast arc of social listening, Radian6 allows users to take a first step toward engagement
Magazine Features,
Posted 24 Aug 2010
Magic Quadrant for Externally Facing Social Software '10: The research firm's third social report says the EFSS market is "young but developing quickly." "Expect social CRM to split into several [markets] as the technologies mature," says one report author.
CRM Featured News,
Posted 19 Aug 2010
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
CRM Featured News,
Posted 19 Aug 2010
The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.
CRM Featured News,
Posted 19 Aug 2010
A single response is no longer sufficient, says Engage! author Brian Solis.
Insight,
Posted 11 Aug 2010
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
Magazine Features,
Posted 11 Aug 2010
Insight,
Posted 11 Aug 2010
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Featured News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
CRM Featured News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Companies are eager to make their presence known on the social Web, but they must remember to look before they leap.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
CRM Featured News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Featured News,
Posted 07 Aug 2010
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