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Articles: Social CRM
Expenditures will exceed $1 billion worldwide by 2013
CRM outsourcers still grapple with social media strategies
Trying on some bold "new" social media strategies in CRM
It varies from "tailored intimacy" to "customer self-service"
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
CoTweet Social CRM Connector will provide organizations the ability to evaluate social media programs.
The move is one of many involving IBM business tools integrations.
InsideView's sales intelligence solution will be preloaded in SugarCRM software.
Email and social marketing software provider integrates online relationship marketing technologies.
How companies can reap the benefits
A new tool enables marketers to build one-to-one relationships with customers.
The deal is worth $276 million in cash and $50 million in stocks.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
The cloud-based solutions will provide marketers with real-time social media analytics.
Key features include Twitter and Lithium social customer channels, automated customer answers, advanced reporting, and support for 33 languages.
JitterJam to be integrated with Meltwater Buzz to create a social CRM platform.
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
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Companies: Social CRM
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