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Articles: Social CRM
IBM survey highlights trends, cites an "urgent need to turn data into actions"
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
The solution combines many social media and customer service tools in a single offering.
New solution is integrated with Salesforce to provide Facebook-style updates.
A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms.
Partnership with Radian6 enhances social media monitoring with tools for querying, analysis, and crafting customer service responses.
B2B Social Demand Generation
Brand Vigil enables companies to monitor social media anywhere in page, account, and blog names.
The new software solution combines analytics, interaction automation, and personalization across channels.
While some solutions are free, marketers sacrifice time and rich analysis
The whole exceeds the sum of the parts
Being the preferred brand is not enough in the face of quickly shifting market dynamics
Expenditures will exceed $1 billion worldwide by 2013
CRM outsourcers still grapple with social media strategies
Trying on some bold "new" social media strategies in CRM
It varies from "tailored intimacy" to "customer self-service"
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
CoTweet Social CRM Connector will provide organizations the ability to evaluate social media programs.
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Companies: Social CRM
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