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Articles: Social CRM
Mix skilled workers, listening platform, and measurable objectives
New features enable email recipients to share email marketing content on popular social media networks.
New solution features Sage E-Marketing, iPhone, and social media integrations.
New offerings provide integrated social and mobile applications for customers.
New module combines social CRM and monitoring.
Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.
Othe rparts of the country, like the Northeast and Mid-Atlantic, haven't adopted social as quickly.
Polling, enhanced presence detection, and My Collaborators are among the new features added.
Suite integrates the Web, social, and mobile capabilities.
Speakers urge companies to engage customers on their preferred channels, and with a set service mantra.
The appeal of social networks is to win new customers, according to a new survey from Regus.
A new report suggests that new measures of value are needed so that organizations know how best to direct engagement efforts.
Taking your company to the next level
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
Growth is sparked by the iPad's popularity among businesses and the ability to send actionable insights to sales reps
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
Social media and smart technologies are here
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