Articles: Social CRM
The new service from RightNow expands the capability of the Twitter platform to provide immediate customer service to Twitter users.
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
New service update delivers social collaboration capabilities, with a unified Office 365 experience and new enterprise cloud features.
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application.
Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.
The new version includes new survey authoring choices and publishable PDF dashboards.
New metrics include Share Rate, Clickback Rate, and Social Reach help marketers better understand the reach and virality of their marketing campaigns and identify people who drive the most social traffic and conversions.
New SmarterTrack application is scalable across platforms and operating systems.
New solution will allow SMBs to track social mentions and measure the value of Web site traffic generated from social media initiatives.
The newest version of TargetX's SRM introduces social engagement to itd customer relationship management system for college recruiting.
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Partnership with Teradata brings deep insight into customer conversations.
New tool tracks mentions and respondes directly with preset content to create new sales opportunities.
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
A contact center executive at American Express takes a holistic approach to support
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Companies: Social CRM
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