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Articles: Social CRM
B2B Social Demand Generation
Brand Vigil enables companies to monitor social media anywhere in page, account, and blog names.
The new software solution combines analytics, interaction automation, and personalization across channels.
While some solutions are free, marketers sacrifice time and rich analysis
The whole exceeds the sum of the parts
Being the preferred brand is not enough in the face of quickly shifting market dynamics
Expenditures will exceed $1 billion worldwide by 2013
CRM outsourcers still grapple with social media strategies
Trying on some bold "new" social media strategies in CRM
It varies from "tailored intimacy" to "customer self-service"
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
CoTweet Social CRM Connector will provide organizations the ability to evaluate social media programs.
The move is one of many involving IBM business tools integrations.
InsideView's sales intelligence solution will be preloaded in SugarCRM software.
Email and social marketing software provider integrates online relationship marketing technologies.
How companies can reap the benefits
A new tool enables marketers to build one-to-one relationships with customers.
The deal is worth $276 million in cash and $50 million in stocks.
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