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Articles: Social CRM
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight.
New features in SmarterTrack 7.x create seamless experience across all media.
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Tracking and other functionality drive email marketing to the front lines of the social media revolution.
Research reveals how consumers will contact customer service within the next two years
Issues like privacy and fair use of data pose a formidable challenge
What's relevant to customers and sustainable for businesses?
Latest version simplifies social media management for marketers.
Online Retail Holiday Readiness Report highlights key trends for marketers.
YourBuzz helps businesses listen to and connect with customers across social channels.
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Groupon and others put group buying discounts on the menu
Half of Americans use their mobile devices to make purchases, study shows
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
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Companies: Social CRM
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