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Articles: Social CRM
A review on Trustpilot will automatically generate a customer service ticket in Zendesk so that agents can be immediately alerted and can appropriately respond. (Featured on SmartCustomerService.com.)
Acquisio Social enables creation, testing, and management of Facebook and Instagram advertising.
TripFlock is streamlining the complex process of drafting, publishing, sharing, and monitoring social content.
Through this integration global brands can now publish content to LINE Business Connect.
TapInfluence and PowerTV to bring YouTube gaming influencers to the growing influencer marketing SaaS platform and marketplace.
Geofeedia's social media intelligence solutions are now available for government agencies on Carahsoft's GSA Schedule and NASA SEWP V contracts.
Contently Social includes enhanced social integrations and an expanded freelancer network for social media content creation.
Companies can now surprise and delight, respond to customers in their native languages, and facilitate moderation to grow social loyalty.
Yieldify's Predict and Convert is a business insights product that helps with on-site marketing and campaign optimization.
YourMembership's SocialLink integrates social networking with membership management software to turn episodic member engagement into stronger communities.
inContact has partnered with HelpSocial to bring social media customer care capabilities to contact center agents using inContact's Open Cloud Platform. (Featured on SmartCustomerService.com.)
Act-On's Advanced Social Media Module gives marketers advanced social media engagement and analytics.
Lithium delivers more data on influencers for Twitter's Gnip 2.0 with Klout Enrichments.
Unmetric now enables social media analysts to benchmark estimated reach and impressions of competitors' Facebook posts against their own.
The Astute Social mobile app enables real-time monitoring and engagement on social media via mobile devices.
Socious unveils new tools to help association professionals and community managers make more informed decisions about steering and growing their communities.
MarcomCentral's integration with Lumentus Social seeks to help companies grow their social networks while maintaining brand control.
Trapit for Microsoft Dynamics CRM to put social selling at the heart of the platform.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
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