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Articles: Social CRM
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Tracking and other functionality drive email marketing to the front lines of the social media revolution.
Research reveals how consumers will contact customer service within the next two years
Issues like privacy and fair use of data pose a formidable challenge
What's relevant to customers and sustainable for businesses?
Latest version simplifies social media management for marketers.
Online Retail Holiday Readiness Report highlights key trends for marketers.
YourBuzz helps businesses listen to and connect with customers across social channels.
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Groupon and others put group buying discounts on the menu
Half of Americans use their mobile devices to make purchases, study shows
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
Courting kids in the experience economy
It's not the medium but, rather, how you use it to engage customers that counts
Mix skilled workers, listening platform, and measurable objectives
New features enable email recipients to share email marketing content on popular social media networks.
New solution features Sage E-Marketing, iPhone, and social media integrations.
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Companies: Social CRM
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