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Articles: Social CRM
Many executives fear a healthy two-way conversation with customers
The deal is expected to extend Meltwater's lead in social media monitoring and intelligence.
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Application allows marketers to instantly create social campaigns and promotions with built-in analytics
Updates ease collaboration across the enterprise and beyond.
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight.
New features in SmarterTrack 7.x create seamless experience across all media.
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Tracking and other functionality drive email marketing to the front lines of the social media revolution.
Research reveals how consumers will contact customer service within the next two years
Issues like privacy and fair use of data pose a formidable challenge
What's relevant to customers and sustainable for businesses?
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Companies: Social CRM
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