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Articles: Social CRM
Google dips its toes into social networking waters—again
Blending knowledge management with customer service is critical
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Acquia helps Mercedes-Benz builds an online market research community.
Ten steps from the front lines
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
New solutions and services help businesses respond in real time to shifting customer preferences.
Hospitality and restaurant leaders,iIncluding Omni Hotels & Resorts, Best Western Hotels, Starwood Hotels, and Hard Rock Café, gain new level Of social media insight.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Organizations need to be smart and think long term
ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.
Publish-to-Social lets users post details of email marketing projects to social media sites.
Report on consumer behavior highlights the need for small businesses to be active on Facebook.
Using email and social media can help you graduate to the next level
New Wisdom software lets companies explore customer data from their Facebook profiles.
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
Benioff calls cloud computing the future of software and systems, Google's executive chairman agrees.
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