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Articles: Social CRM
New SmarterTrack application is scalable across platforms and operating systems.
New solution will allow SMBs to track social mentions and measure the value of Web site traffic generated from social media initiatives.
The newest version of TargetX's SRM introduces social engagement to itd customer relationship management system for college recruiting.
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Partnership with Teradata brings deep insight into customer conversations.
New tool tracks mentions and respondes directly with preset content to create new sales opportunities.
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
A contact center executive at American Express takes a holistic approach to support
Not even a threatened cancellation of the season could deter football's loyal customers
Better connections with customers and more efficient use of resources will drive future IT investments
Technology, not philosophy, has altered consumers' expectations
But conference panel warns against sacrificing the basics
Google dips its toes into social networking waters—again
Blending knowledge management with customer service is critical
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
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