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Articles: Social CRM
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
How to better engage customers and enhance your brand
New release also contains expanded business intelligence functionality.
Social media connectivity highlights the latest additions to the company's cloud-based platform.
The new app lets businesses offer live chat services to their Facebook visitors.
Brands can now publish, manage, and monitor campaigns on the new social network.
With Model Metrics, Salesforce.com adds mobile and social expertise to accelerate the shift to the social enterprise.
Google's Christian Oestlien discusses features, avoids talk of Facebook
New self-service analytics offers insight into the effectiveness of support forums.
A new program with Klout lets select users take home a new Chevy Sonic and review it.
Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online.
What business owners need to know about social CRM
Current benchmarks are "typically the wrong ones"
Enterprise 2.0 and social CRM form the core of social business
Leverage public social media and niche sites to drive traffic to your community
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
GoSuite empowers SMBs to book services, manage customers, and promote deals.
Deeper product integrations deliver comprehensive cloud/SaaS-based social CRM and accounting solution.
New features make customer engagements via Twitter even easier.
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