Articles: Social CRM
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
The ad network delivers more relevant ads across all platforms by learning from consumer intent expressed over public social media channels.
StrongMail is enhancing its cross-channel capabilities via integration with Velti's technology platform for mobile campaigns and two-way messaging.
Marketers can add a social word-of-mouth boost to all campaigns, create social promotions, and identify key social influencers to determine their impact on business results.
The ONE Correspond for Salesforce social enterprise app boosts customer service, sales, and marketing communications with personalized interactivity and enterprise mobility.
New internal social networking apps expand business collaboration tools available in the cloud.
LiveOps Social contact center app lets companies manage social customer interactions.
B2B desperately lags behind B2C in social media adoption, with 75 percent not measuring social media.
Achieve big results for your small business on a minimal budget.
In today's environment, a presence is not enough—engagement is needed too.
Enhancements to the CRM product for nonprofits include a mobile interface and new membership features.
Users can convert tweets, posts into support tickets and set escalation alerts
Company's enterprise-class marketing technology is designed to enable small businesses to capitalize on social media marketing opportunities.
The company extends Get Satisfaction Anywhere to bring the power of relevant social conversations to any online touch point.
In collaboration with author Geoffrey Moore, Social Tornado helps brands move beyond acquiring friends, fans, and followers to build a high-powered engagement and enlistment engine.
Company reimagines the brand-owned marketing community to drive traffic and conversion
Enhancements include Salesforce Connect, NPS Compare and Performance Compare Charts, role-based notifications, and upgrades to Business View.
The free offering promises to change the way small businesses manage their online marketing and reputation.
Interactive marketers can now access social profile and behavioral data within Responsys Interact Suite to orchestrate and optimize cross-channel marketing programs.
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Companies: Social CRM
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