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Articles: Social CRM
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Gripevine lets consumers post complaints and have them brought to the company for resolution.
AddShoppers lets retailers see which social media users respond to which campaigns.
The alliance bolsters Deloitte's reach into the cloud.
Next Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
SparkScore helps companies identify "promoters" and "detractors" in social media comments.
With social CRM, the question is not if, but when.
The solution is a comprehensive outsourced chat offering for car dealerships.
Integrated social application brings customer conversations about products and services into social media campaigns.
It's time to transform those "likes" into sales.
Social Operating Platform monitors and tracks campaign deployment, big data.
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
Partnership lets marketers apply permission-based Facebook data to campaigns.
New research also finds a growing number of utilities share information about service issues with customers via social media.
The gamification platform provider announces a suite of cloud-based integrations, beginning with JIVE, Omniture, and Salesforce.com.
New chat application allows online businesses to have proactive, personalized interactions with customers.
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Employ an integrated strategy to drive more successful campaigns.
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Companies: Social CRM
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