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Articles: Social CRM
The customer interaction ecosystem delivers features that improve business performance.
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Freshdesk has upgraded its online help desk app with new email and reporting features.
Upgrade includes advanced advertising platform and predictive analytics
The deal brings together Pandemic's social media marketing efforts with Mzinga's OmniSocial platform.
Take your campaigns to the next level.
The alliance will strengthen cross-enterprise social experience and feedback.
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
The Spring 2012 version of Student Recruitment Manager features more social and mobile capabilities.
The Rosette linguistics platform from Basis Technology enables NetBase's platform to analyze social media conversations in many languages.
Upgrade includes collaboration capabilities and social analytics.
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
The solution builds on the company's flagship text analytics.
The application connects Salesforce CRM with ERP systems.
The monitoring platform includes real-time customer insight.
Short message service provides key benefits for small and medium businesses.
What smart devices mean for the call center industry.
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Companies: Social CRM
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