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Articles: Social CRM
Social Sign-On, Twitter Dashboards and Klout integration allow B2B marketers to capture, track, and score leads over social channels.
Accenture will team with salesforce.com and other providers to help enterprises effectively use social media.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Investments in monitoring social media rise but still lag customers' use of it
Smartphone trends demonstrate the need for an innovative strategy
Food trucks live and die by social CRM
Early adopters must build trust and community
Application provides history of emails, attachments, and Chatter posts
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
E-book aids marketers with social media campaigns.
New features include social scorecarding, an author hub, and competitive intelligence functions.
Understanding the evolving customer service landscape
Collaboration will aid in acting on social media data.
Technology, not philosophy, has changed consumers' expectations
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Companies: Social CRM
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