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Articles: Social CRM
Are you prepared to meet the challenge?
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Software company adds social, sales CRM, and e-commerce features to suite.
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Customer strategists must step up their engagement efforts as mobile's mercury rises
Avoid customer service faux pax with a proactive approach.
Platform lets users set strict parameters for promotions.
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
Alliance gives marketers integrated social campaigns
Joint solution offers enhanced social media monitoring and analytics
Marketers get a banner plus video and photo-embedded tweets.
Meeting the challenges takes a team effort.
New automated Q&A app provides instant support to Facebook fans.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Here's what companies need to know before embracing the social media tool.
Fusing CRM and social media is key.
Protect and enhance your company's image.
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
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Companies: Social CRM
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