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| Articles: Social CRM |
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With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Daily News,
Posted 30 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
Daily News,
Posted 22 Nov 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
Daily News,
Posted 22 Nov 2010
The Social CRM player rolls out a fully integrated suite of social tools, complete with commerce, support, and brand-awareness-specific offerings.
Daily News,
Posted 22 Nov 2010
American Customer Satisfaction Index E-Business Report '10: FoxNews.com and Google take top honors, while popular social networking sites leave members wanting more.
Daily News,
Posted 16 Nov 2010
Digital Marketing Practices and Trends Report '10: A new report offers insight into direct marketing strategies for digital and traditional media.
Daily News,
Posted 16 Nov 2010
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
Secret of My Success,
Posted 04 Nov 2010
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Magazine Features,
Posted 04 Nov 2010
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Magazine Features,
Posted 04 Nov 2010
Relationship-building takes more than a tweet
Insight,
Posted 04 Nov 2010
One provider shows how to join consumers in social networks without compromising a secure relationship.
Insight,
Posted 04 Nov 2010
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
Magazine Features,
Posted 04 Nov 2010
Insight,
Posted 04 Nov 2010
Alterian hopes to capitalize on Asian-language sentiment analysis with its acquisition of Intrepid social media analytics.
Daily News,
Posted 04 Nov 2010
Knowledge-based technologies are now essential to the customer experience.
Viewpoints,
Posted 26 Oct 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Viewpoints,
Posted 25 Oct 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
Daily News,
Posted 20 Oct 2010
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
Daily News,
Posted 19 Oct 2010
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