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Articles: Social CRM
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
Is your company ready to take the plunge?
Tips for giving customers exactly what they pay for.
The new tool allows brands to make Instagram images shoppable.
New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market.
Latest update delivers deeper engagement, seamless connections across devices, and analytics tools to help companies attract and retain customers and partners.
CampaignConnect for Salesforce.com delivers a full suite of automated fundraising solutions.
Viralheat integrates its enterprise social media management platform with SugarCRM, connecting sales with social media.
The sports industry uses social media to connect with fans during slow periods.
Jiveocity is a Goofle-powered dual social networking mobile app.
Audience Intent Miner lets marketers identify, understand, and target customers by demographics and psychographic data from Twitter.
Rouse Brand Pages aggregate social media content from celebrities and brands.
Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on SmartCustomerService.com.)
Pursway's new tool connects brands to customers' 'real-life' social circles.
New user interface and dashboards highlight the release of PeopleLinx 3 social selling platform.
Integration leverages Sailthru Smart Data and enables marketers to identify consumers likely to convert and drive revenue through the Facebook Custom Audiences interface.
Use social channels to enhance sales fundamentals, not replace them.
An analytics-driven mobile calendar is the first tool released through the community.
The phone still outperforms other channels for customer service.
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Companies: Social CRM
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