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Articles: Social CRM
The application connects Salesforce CRM with ERP systems.
The monitoring platform includes real-time customer insight.
Short message service provides key benefits for small and medium businesses.
What smart devices mean for the call center industry.
The Jive Social Customer Service Solution is a complete, out-of-the-box tool.
Nucleus Research shows a 14.6 percent gain in productivity from mobile capabilities and 11.8 percent from social CRM.
Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.
Study finds shoppers who see social media icons next to "embarrassing" items are less likely to buy.
Hotel chains open communities to communicate with guests.
2012 could prove favorable for capital investments and growth in the social sphere.
Cribis enhances its online sentiment tracking and monitoring solution with three new features.
New application identifies issues and lets companies take swift action to correct them.
New add-on lets companies place a live click-to-chat link on their Facebook pages.
The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
Online feedback puts the spotlight on your customer service department.
New deals are forged with Badgeville and Simply Measured.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
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Companies: Social CRM
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