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Articles: Social CRM
New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.
Telestream's Vantage for Social Media is a video publishing platform.
Invoca for Social is a marketing solution to provide phone call insights from Facebook Advertising.
Companies can now identify and manage high-value customer relationships in social media.
HelioSight provides helps companies conduct exploratory insights and make actionable business decisions based on social intelligence.
Synthesio's Social Insights is a social media reporting and alerts system for marketers.
Social Dynamic Number Insertion is a call analytics solution for social media advertising.
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
Sprinklr connects its Experience Cloud to IBM Marketing Cloud and Universal Behavior Exchange.
With Zendesk's integration into Google Play, companies can respond to customer reviews right through Zendesk.
Advancements to Telligent Community simplify information sharing and organization of knowledge and content.
Geofeedia leverages geo-tagged data to target ads in social media based on consumers' locations.
Companies can now serve customers through the WeChat global messaging service.
Predictive Science's Influencer solution highlights the financial impact of companies' most relevant influencers.
The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.
Trapit CMS supports curated and owned content for marketing and sales.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
Unmetric users can now identify promoted Facebook posts in Unmetric's entire database of more than 40,000 brands.
The integration between LiveFyre and OpenText enables companies to capture customer sentiment through social applications and dynamic user-generated content.
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