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Articles: Social CRM
The pulseM integration with ServiceTitan could help home service businesses boost their reputations and SEO.
Marketers can now use DialogTech's call analytics to generate more sales from Facebook and Instagram ads.
Social Media Commerce Connector lets companies start their marketing/sales processes on Facebook, Instagram, and Pinterest.
The social platform helps harness influencers to spread the word on the bank's mobile app
Internet service providers, and social networks, can continue to collect and sell customer data
Pressure is mounting on marketers to better control where their brand messages appear.
TapFire helps marketers assess branded influencer content virality against proprietary cross-platform engagement benchmarks.
Actiance and Hootsuite have formed a global partnership to provide compliance and social engagement for financial services firms.
LucidVueCX now offers a more comprehensive analytics solution for marketers
G-NINE brings blended artificial intelligence, smart micro apps, and a proactive human touch to Genesys' Customer Experience Platform.
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
The partnership expand's Merkle's reach with Snapchat's consumer data.
Hootsuite Impact and Value Realization Services will help companies measure and maximize their social media efforts.
Synthesio updates its social listening tool with interaction data analysis as part of a revamped mention stream and two new interaction widgets.
Skype, Kik, Line, and Viber have been added to LiveWorld's chatbot and live agent conversation management solution.
The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.
Aurea has acquired social community software provider Jive for $462 million.
The most impactful customers are seeking health, wealth, and wisdom
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
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