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| Articles: Social CRM |
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The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Daily News,
Posted 01 Dec 2010
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Daily News,
Posted 01 Dec 2010
Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 01 Dec 2010
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
Daily News,
Posted 01 Dec 2010
A Harvard Business Review survey shows the immaturity of business activity in the space.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
Daily News,
Posted 30 Nov 2010
As consumers become more and more connected, even leading companies are struggling to keep up.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
Daily News,
Posted 30 Nov 2010
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Daily News,
Posted 30 Nov 2010
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
Daily News,
Posted 30 Nov 2010
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
Daily News,
Posted 30 Nov 2010
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
Daily News,
Posted 30 Nov 2010
A Deloitte study uncovers the changing face of brand advocates and the necessary steps companies must make to get influential consumers on their side.
Daily News,
Posted 30 Nov 2010
Rosetta Stone will be the first company to use Parature's new Facebook application
Daily News,
Posted 30 Nov 2010
The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
Daily News,
Posted 30 Nov 2010
The provider of enterprise communications announces OpenScape Fusion Social Media.
Daily News,
Posted 30 Nov 2010
The State of Retailing Online '10: Marketing, Social Commerce, and Mobile: Most of the retail world is struggling to make headway, says a Forrester Research report.
Daily News,
Posted 30 Nov 2010
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Daily News,
Posted 30 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
Daily News,
Posted 22 Nov 2010
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