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Articles: Social CRM
Enhancements include Salesforce Connect, NPS Compare and Performance Compare Charts, role-based notifications, and upgrades to Business View.
The free offering promises to change the way small businesses manage their online marketing and reputation.
Interactive marketers can now access social profile and behavioral data within Responsys Interact Suite to orchestrate and optimize cross-channel marketing programs.
C3 becomes first in the BPO industry with advanced capabilities to manage social media conversations.
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Three in four companies plan to use social media as an enablement tool within a year.
Social Life helps state harness the power of social media.
New technologies mean new challenges.
If business tasks are not as natural as breathing, your business will suffocate.
Listening to—and acting on—consumer comments is the best strategy.
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Marketers gain insight into community impact on sales process.
HP launches Social Enterprise Services to help organizations implement a social CRM program.
Real-time social, local data for Salesforce.com iOS users
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
FirstTweets solution extracts valuable intelligence from Twitter
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
Why an English-only Web site won't cut it.
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Companies: Social CRM
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