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| Articles: Social CRM |
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Reward your best customers by letting them behind the velvet rope.
Viewpoints,
Posted 11 Dec 2010
The next step beyond social media monitoring.
Viewpoints,
Posted 11 Dec 2010
How CRM can help neutralize the danger zones.
Viewpoints,
Posted 11 Dec 2010
Your real customers are the individual decision-makers within an organization.
Viewpoints,
Posted 11 Dec 2010
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Magazine Features,
Posted 10 Dec 2010
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Daily News,
Posted 09 Dec 2010
Real-Time ID is expected to provide a change to online marketing strategies.
Daily News,
Posted 08 Dec 2010
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
Daily News,
Posted 08 Dec 2010
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Daily News,
Posted 06 Dec 2010
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
Daily News,
Posted 03 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Daily News,
Posted 02 Dec 2010
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
Daily News,
Posted 02 Dec 2010
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 02 Dec 2010
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
Daily News,
Posted 01 Dec 2010
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Daily News,
Posted 01 Dec 2010
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Daily News,
Posted 01 Dec 2010
Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 01 Dec 2010
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
Daily News,
Posted 01 Dec 2010
A Harvard Business Review survey shows the immaturity of business activity in the space.
Daily News,
Posted 30 Nov 2010
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