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Articles: Social CRM
Take your campaigns to the next level.
The alliance will strengthen cross-enterprise social experience and feedback.
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
The Spring 2012 version of Student Recruitment Manager features more social and mobile capabilities.
The Rosette linguistics platform from Basis Technology enables NetBase's platform to analyze social media conversations in many languages.
Upgrade includes collaboration capabilities and social analytics.
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
The solution builds on the company's flagship text analytics.
The application connects Salesforce CRM with ERP systems.
The monitoring platform includes real-time customer insight.
Short message service provides key benefits for small and medium businesses.
What smart devices mean for the call center industry.
The Jive Social Customer Service Solution is a complete, out-of-the-box tool.
Nucleus Research shows a 14.6 percent gain in productivity from mobile capabilities and 11.8 percent from social CRM.
Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.
Study finds shoppers who see social media icons next to "embarrassing" items are less likely to buy.
Hotel chains open communities to communicate with guests.
2012 could prove favorable for capital investments and growth in the social sphere.
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