Fickle customers toting mobile devices are just one click away from taking their business elsewhere
Insight,
Posted 31 Jan 2011
Because GPS wasn't enough for some people, we now have LBS
Pint of View,
Posted 31 Jan 2011
Social media engagement requires a well-thought-out enterprise-wide approach
The Tipping Point,
Posted 31 Jan 2011
The new solution is powered by social intelligence for real-time promotions.
Daily News,
Posted 28 Jan 2011
The research firm continues its focus on actionable input to clients' decisions and public sector research.
Daily News,
Posted 28 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
Daily News,
Posted 27 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
Scouting Report,
Posted 25 Jan 2011
A B2B Approach to Leveraging Customer Interaction
Viewpoints,
Posted 24 Jan 2011
Big changes influence how digital marketers do business
Viewpoints,
Posted 24 Jan 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Daily News,
Posted 12 Jan 2011
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
Daily News,
Posted 12 Jan 2011
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
Daily News,
Posted 11 Jan 2011
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
Daily News,
Posted 05 Jan 2011
A pet product retailer dramatically increases average order value by empowering its customers
REAL ROI,
Posted 04 Jan 2011
Sonos shoots for perfect pitch with its social media and self-service support capabilities
REAL ROI,
Posted 04 Jan 2011
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
REAL ROI,
Posted 04 Jan 2011
Social networks and peer communities are changing how products are sold
Insight,
Posted 04 Jan 2011
Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects
Magazine Features,
Posted 03 Jan 2011
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