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Articles: Social CRM
New social media tool integrates with CRM systems, includes survey capabilities.
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
Upgrade gives clients added insights into search marketing performance and more.
Nine tips for combating a high bounce rate.
Five tips for creating an agile and successful call center to keep up with customer demands.
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
How current technology trends are affecting CRM.
Unified social layer connects sales and marketing for stronger collaboration.
Retailers lead all verticals with social media investments
Platform includes promotions and conversation managers, analytics, and more
Latest acquisition strengthens the software giant's social media toolset
The deal brings together two customer service solution providers.
New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
Make social media monitoring and response strategy part of your corporate communications plan.
Monitoring, tracking, and reporting for risk management.
Application gets enhanced rules and automation, plus templating features
Social data provides basis for engagement strategy.
Restaurants struggle to reach their increasingly tech-savvy customers.
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Companies: Social CRM
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