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Articles: Social CRM
Integrates email, social media marketing capabilities with CRM.
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
Start with the "five Cs" of in-store marketing, analyst says.
In the world of consumer sentiment, all companies are different. Tips for choosing the right vendor for your needs.
When it comes to sales, establishing trust is key.
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
New features let users define their own segmentation rules and more.
Great ideas are only a tweet away.
SAP rapid deployment solution for sentiment intelligence with SAP HANA lets users analyze social networking sites, online communities, wikis, blogs, and other sources.
Adds multilingual translation, social analytics to the solution.
Partnership lets SMBs collect email addresses through mobile ads and manage them on Constant Contact.
Companies need to align their metrics with functional issues and corporate goals when deciphering big data.
The world's largest social networking ups the ante on its offerings.
Being popular and being a good customer are not one and the same.
Solution goes beyond the click to help marketers determine full impact of Facebook Ads on bottom-line results.
New platform lets marketers identify influential bloggers by topic, vertical market, consumer reach, and more.
Emphasize peer gravity to grow your customer base.
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Companies: Social CRM
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