Articles: Social CRM
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
New product helps SMBs compare themselves to competitors
U.S. companies are outpacing their European counterparts in social media presence.
Social Mechanics is designed to drive engagement in real time across a company's Web, mobile, and application touchpoints.
New solution lets users create, manage, and measure email and social marketing efforts from one dashboard
Info-Tech Research Group's Customer Service Management (CSM) Platform Vendor Landscape report lists Desk.com, Oracle Siebel, and Salesforce Service Cloud as market champions.
The start-up says it will contribute to the social network's mobile offerings.
Unconfirmed reports have the deal worth $1.2 billion.
The offering provides fresh and relevant media content for marketers.
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
Younger consumers increasingly choose online forums, social media sites, and other Web-based public feedback methods.
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Proliferation of mobile devices in enterprise is a driving force
Social media use in the contact center is projected to grow 22.9 percent this year.
Partnership will tie social media activity to lead generation and campaign efforts
Software giant builds out deeper cloud social offerings
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Companies: Social CRM
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