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Articles: Social CRM
Partnership lets SMBs collect email addresses through mobile ads and manage them on Constant Contact.
Companies need to align their metrics with functional issues and corporate goals when deciphering big data.
The world's largest social networking ups the ante on its offerings.
Being popular and being a good customer are not one and the same.
Solution goes beyond the click to help marketers determine full impact of Facebook Ads on bottom-line results.
New platform lets marketers identify influential bloggers by topic, vertical market, consumer reach, and more.
Emphasize peer gravity to grow your customer base.
New social media tool integrates with CRM systems, includes survey capabilities.
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
Upgrade gives clients added insights into search marketing performance and more.
Nine tips for combating a high bounce rate.
Five tips for creating an agile and successful call center to keep up with customer demands.
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
How current technology trends are affecting CRM.
Unified social layer connects sales and marketing for stronger collaboration.
Retailers lead all verticals with social media investments
Platform includes promotions and conversation managers, analytics, and more
Latest acquisition strengthens the software giant's social media toolset
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Companies: Social CRM
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