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Articles: Social CRM
Acquisition boosts Big Blue's social business offerings.
Very few companies list their social media sites on their "Contact Us" pages.
New program focuses on helping service organizations better understand customer needs.
First phase of Zurmo's social rollout powers internal collaboration.
Competing in the high-tech market means being able to give customers everything they need.
Improving conversations should be a key element
Don't overlook your advocates and influencers.
Execs share thoughts on customer trust, brand experience, and social CRM.
Integrates email, social media marketing capabilities with CRM.
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
Start with the "five Cs" of in-store marketing, analyst says.
In the world of consumer sentiment, all companies are different. Tips for choosing the right vendor for your needs.
When it comes to sales, establishing trust is key.
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
New features let users define their own segmentation rules and more.
Great ideas are only a tweet away.
SAP rapid deployment solution for sentiment intelligence with SAP HANA lets users analyze social networking sites, online communities, wikis, blogs, and other sources.
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