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Articles: Social CRM
Big Red is adding a social media component to all of its Fusion apps.
New offering by ex-Googler lets users identify and troubleshoot SEO problems.
New offerings include two applications for social media management.
Adds social context to your contacts, including a Gmail widget and foursquare integration.
Transparency, efficiency, and communication are key advantages.
The rules may be different, but the game is still the same.
Solutions designed to increase success rate of prospect, sales rep relationships.
Partnership will enable enterprise-wide gamification.
The new service lets users communicate without leaving the HootSuite platform.
Technology vendors tap into social media and online communities to let customers serve one another.
Companies with strategic approaches see the most benefits.
After a separation, making the next connection is crucial.
This "novel" concept is nothing new at all.
This key pillar of social CRM is changing the business landscape.
Upgrade includes publishing, content filter, workflow management features, and more.
Collaboration, social marketing have changed customer relationships.
The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.
CEO Mark Benioff touts transformative power of social media in business.
Self-serve platform features social media tools and curation settings.
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Companies: Social CRM
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