The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Magazine Features,
Posted 18 May 2011
Why the old rules of etiquette no longer apply
Magazine Features,
Posted 18 May 2011
Listening to customers should precede any foray into social media, the former leader of @ComcastCares advises
Magazine Features,
Posted 18 May 2011
Online communities foster customer loyalty by doing what traditional contact centers cannot
Magazine Features,
Posted 18 May 2011
Smartphones allow consumers to share their in-store experiences moments after they happen
Insight,
Posted 18 May 2011
Companies need to shift from a "me first" to a "we first" world, author warns
Insight,
Posted 18 May 2011
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
Insight,
Posted 18 May 2011
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
The Tipping Point,
Posted 18 May 2011
Leveraging sites like Facebook and Twitter is critical
Customer Centricity,
Posted 17 May 2011
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
Daily News,
Posted 12 May 2011
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
Daily News,
Posted 12 May 2011
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Daily News,
Posted 09 May 2011
How to ensure Groupon and LivingSocial won't damage relationships
Viewpoints,
Posted 06 May 2011
Low cost and communities top the list
Viewpoints,
Posted 06 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Daily News,
Posted 05 May 2011
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
Daily News,
Posted 28 Apr 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
New solution is integrated with Salesforce to provide Facebook-style updates.
Daily News,
Posted 26 Apr 2011
A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms.
Daily News,
Posted 26 Apr 2011
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