Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
Application allows marketers to instantly create social campaigns and promotions with built-in analytics
Daily News,
Posted 27 Jul 2011
Updates ease collaboration across the enterprise and beyond.
Daily News,
Posted 26 Jul 2011
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
Daily News,
Posted 26 Jul 2011
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Daily News,
Posted 26 Jul 2011
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
Daily News,
Posted 26 Jul 2011
Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight.
Daily News,
Posted 22 Jul 2011
New features in SmarterTrack 7.x create seamless experience across all media.
Daily News,
Posted 22 Jul 2011
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Front Office,
Posted 21 Jul 2011
Tracking and other functionality drive email marketing to the front lines of the social media revolution.
Daily News,
Posted 21 Jul 2011
Research reveals how consumers will contact customer service within the next two years
Insight,
Posted 20 Jul 2011
Issues like privacy and fair use of data pose a formidable challenge
Connect,
Posted 20 Jul 2011
What's relevant to customers and sustainable for businesses?
The Tipping Point,
Posted 20 Jul 2011
Latest version simplifies social media management for marketers.
Daily News,
Posted 15 Jul 2011
Online Retail Holiday Readiness Report highlights key trends for marketers.
Daily News,
Posted 07 Jul 2011
YourBuzz helps businesses listen to and connect with customers across social channels.
Daily News,
Posted 01 Jul 2011
All's fair in love and war—and retail
Front Office,
Posted 24 Jun 2011
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
REAL ROI,
Posted 24 Jun 2011
Groupon and others put group buying discounts on the menu
Magazine Features,
Posted 24 Jun 2011
|