Application provides history of emails, attachments, and Chatter posts
Daily News,
Posted 30 Aug 2011
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
Daily News,
Posted 26 Aug 2011
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
Daily News,
Posted 25 Aug 2011
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
Daily News,
Posted 24 Aug 2011
E-book aids marketers with social media campaigns.
Daily News,
Posted 23 Aug 2011
New features include social scorecarding, an author hub, and competitive intelligence functions.
Daily News,
Posted 23 Aug 2011
Understanding the evolving customer service landscape
Viewpoints,
Posted 19 Aug 2011
Collaboration will aid in acting on social media data.
Daily News,
Posted 11 Aug 2011
Technology, not philosophy, has changed consumers' expectations
Daily News,
Posted 10 Aug 2011
But CRM Evolution 2011 panel warns against sacrificing the basics
Daily News,
Posted 10 Aug 2011
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Daily News,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Many executives fear a healthy two-way conversation with customers
Reality Check,
Posted 09 Aug 2011
The deal is expected to extend Meltwater's lead in social media monitoring and intelligence.
Daily News,
Posted 04 Aug 2011
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
Daily News,
Posted 03 Aug 2011
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Daily News,
Posted 29 Jul 2011
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
Daily News,
Posted 28 Jul 2011
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