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Articles: Social CRM
The key to engaging and understanding your customers is closer than you think.
Find the best practice that works for you.
Emphasize competition to increase your access to user-generated data.
Partners get access to more social data, features, and other perks.
The product blends social media management and virtual assistant technologies.
Report includes assessments of market planning, budget allocation, and organizational development.
Upgrade includes new "what-if" predictive modeling tools.
At OpenWorld and CX Summit, Oracle reveals its latest product strategy.
E-commerce moves beyond Web-store hosting to managing customer data, orders, and inventory across the enterprise.
The pressure to keep up appearances is encouraging companies to pay for praise.
A media and research company revamps its Web sites with help from Limelight Networks.
With ReadyPulse, a sports apparel company sees e-commerce gains.
Cross-channel support starts with connecting the right channels.
Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.
Debating the future of social CRM.
These exciting developments could be crucial to your business.
Solution will explore big data in a visual manner.
Don't call it a social network.
Patented technology maps relationships inside and outside the enterprise and automatically consolidates contact profiles across the organization.
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