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Articles: Social CRM
Unmetric users can now identify promoted Facebook posts in Unmetric's entire database of more than 40,000 brands.
The integration between LiveFyre and OpenText enables companies to capture customer sentiment through social applications and dynamic user-generated content.
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
The acquisition of Postano lets Sprinklr customers create visualizations to go along with their social listening.
Facebook Reactions provides companies with insights into how consumers react emotionally to their Facebook posts.
Integrations create a single cloud-based platform for social listening and business insights.
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
The market for enterprise collaboration and communication, marketing automation, digital asset management, and social media marketing management is expected to exceed $23 billion by 2019.
Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels.
Memeni has launched a while-label, cloud-based platform for companies to build their own online communities.
Clarabridge clients can now detect, manage, and engage with customers who reveal their experiences in photos shared on social media.
A new mobile analytics platform and advanced integrations wtith Twitter and Facebook Business Messenger round out the new offerings in Lithium Social Web.
Unmetric's integration with Oracle Social Cloud will help companies track performance and benchmark social campaigns against competitors.
New capability enables marketers to see real-time marketing performance from social media posts that contain photos.
Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.
Jive for Customer Engagement is part of a larger update to many of Jive's internal and external collaboration tools.
PostUp Audience Development helps publishers and media companies capture digital engagements.
Tickr and Oracle Social Cloud together can surface even greater social intelligence.
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.
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