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Articles: Social CRM
Lithium's plans for Klout include the Shared Value Network.
Companies need to rethink their approaches to transparency, personalization, and social interactions.
Digital customer service success starts at the top.
Spredfast Spark empowers marketers to monitor trends in social media, uncover conversations, and take action.
View the customer experience as a continuing process.
Tie together products for better end-to-end customer engagement.
New social interface is part of Salesforce.com's Exact Target Marketing Cloud.
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Social Media Research Foundation takes a social snapshot.
Today's sales professionals must be quicker thinkers and learners.
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
What business schools are doing to better prepare your future employees.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Brandwatch now lets users search for hashtags and @mentions.
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Spredfast Performance Index gives brands a way to evaluate their social performance within unique business contexts.
Small businesses can leverage CRM faster and better in a digital world.
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