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Articles: Social CRM
Sendible 360 simplifies social media interactions for businesses.
Tweet Activity Dashboard helps companies see how posts perform.
Why meeting your customers where they prefer is key to your business survival.
New consumer expectations call for updating old practices.
Traditional linear content is out; personalized dynamic content is in.
Oracle's updated customer experience cloud promises deep integration and "extreme innovation."
New Nimble Android app delivers intelligent relationship insights for business contacts.
Zoho has expanded its suite of business intelligence capabilities to iPad users.
Oracle customers gain access to D&B's commercial database.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
Jive Connectors for Office 365 bridge the gap between on-premises and cloud.
Latest product update enhances management of eBay and enables social and mobile commerce.
It may take a village to keep your customers happy and improve your bottom line, but you need patience. (Featured on SmartCustomerService.com.)
The partnership between Hootsuite and Contactzilla brings social listening to contact management,
How today's sales teams are insulting buyer intelligence.
New methods of collecting customer data are already providing attractive returns on their investment.
Audience activation app helps the team better segment and target its Facebook followers.
The pizza chain has social media customer care under control with Astute SRM.
Young hypertaskers prefer user-generated content to traditional media.
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Companies: Social CRM
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