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Articles: Social CRM
To gain financial support, online community managers constantly need to prove value
Consumers begin in non-company-owned channels and end up in company-owned ones to resolve service issues
The clock is ticking for companies that have been unwilling to embrace change
MomentFeed Connect adds two-way API connectors to integrate with CRM and other business systems to improve consumer experiences on mobile.
Animoto adds HubSpot integration to bring social video creation to online marketers.
Through the integration of Hootsuite and ReviewTrackers, companies can better manage online reputation and social media.
Partner integration brings 4C's TV and social media activation into Mediaocean's cross-media management platform.
Nimble's Microsoft Outlook Add-In delivers social relationship business insights within the Outlook email platform.
The native advertising network enables marketers to expand their reach.
New monitoring and publishing technology helps major retailers improve local search rankings.
Integration enables marketers to discover, create, and distribute content across paid and organic social channels.
Sprout Social Bot Builder for Facebook Messenger enables companies to create customized automated conversational workflows for improved customer service on Facebook.
As with any community of like-minded people, keeping your virtual community members informed, involved, and connected is critical to success.
The add-in brings Nimble's social business insights capabilities to the browser.
Consumer Acquisitions's Creative Marketplace helps advertisers find designers for Facebook ads.
The expanded features aim to simplify the process of building branded digital destinations.
The Snapchat integration adds enhanced video solutions to Rocket Fuel's predictive marketing platform.
Story Lab and Influential have joined forces to bring artificial intelligence to branded content analytics.
New features and integration improve transparency around the customer journey and Chatmeter's ability to drive and convert online and mobile searches into customers.
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