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Articles: Social CRM
The voice of the customer is more than a buzzword.
Yammer also announces expanded partner ecosystem with additional industry integrations.
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
Transforming customer care through big data.
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
SocialChorus integrates with Viralheat API to measure sentiment analysis for large-scale advocate marketing programs and influencer-generated content.
The new platform update allows customer service teams to prevents complaints from going viral.
New offering includes mix-and-match options from 20 vendors.
How social media is forcing large companies to rethink CRM.
With Parature Social Monitor, companies can listen and respond to customers on multiple social channels in real time through one interface.
New virtual assistant offering can pull in data from multiple sources to better help customers.
Consumers can traverse between social, mobile, and the Web without having to restate their identity or business issue.
Platform offers social publishing, campaign management, monitoring features, and more.
New social plug-ins for Facebook Check-In, Facebook Open Graph and Google+ aim to create connected consumer experiences across sites and social networks.
Treating mobile as an afterthought is not an option.
New version of the open-source CRM solution offers enhanced social CRM functionality and gamification elements.
Lithium Social Web born out of new alliance.
New credit card targets SMBs looking to advertise on Google.
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