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Articles: Social CRM
The pressure to keep up appearances is encouraging companies to pay for praise.
A media and research company revamps its Web sites with help from Limelight Networks.
With ReadyPulse, a sports apparel company sees e-commerce gains.
Cross-channel support starts with connecting the right channels.
Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.
Debating the future of social CRM.
These exciting developments could be crucial to your business.
Solution will explore big data in a visual manner.
Don't call it a social network.
Patented technology maps relationships inside and outside the enterprise and automatically consolidates contact profiles across the organization.
Proper engagement will require cross-enterprise change and strategy.
Ads on social networks are going "native," reports BIA/Kelsey.
Social CRM software's users can now view data and updates from within their contact records to build better connections more quickly.
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
When launching a service, don't neglect long-term plans.
New features let marketers target users by gender, age, relationship status, education, and more.
Tool helps companies visualize social, online sales metrics.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.
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Companies: Social CRM
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