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Articles: Social CRM
These exciting developments could be crucial to your business.
Solution will explore big data in a visual manner.
Don't call it a social network.
Patented technology maps relationships inside and outside the enterprise and automatically consolidates contact profiles across the organization.
Proper engagement will require cross-enterprise change and strategy.
Ads on social networks are going "native," reports BIA/Kelsey.
Social CRM software's users can now view data and updates from within their contact records to build better connections more quickly.
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
When launching a service, don't neglect long-term plans.
New features let marketers target users by gender, age, relationship status, education, and more.
Tool helps companies visualize social, online sales metrics.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.
AdFocus helps marketers create, manage, and measure paid media, in addition to owned and earned channels.
Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
The new application features in-depth team management and analytics.
An integrated strategy embraces the voice of the customer.
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Companies: Social CRM
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