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| Articles: Social CRM |
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Blending knowledge management with customer service is critical
Customer Centricity,
Posted 01 Oct 2011
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
Daily News,
Posted 30 Sep 2011
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Daily News,
Posted 28 Sep 2011
Acquia helps Mercedes-Benz builds an online market research community.
Daily News,
Posted 27 Sep 2011
Ten steps from the front lines
Viewpoints,
Posted 23 Sep 2011
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
Daily News,
Posted 22 Sep 2011
New solutions and services help businesses respond in real time to shifting customer preferences.
Daily News,
Posted 21 Sep 2011
Hospitality and restaurant leaders,iIncluding Omni Hotels & Resorts, Best Western Hotels, Starwood Hotels, and Hard Rock Café, gain new level Of social media insight.
Daily News,
Posted 21 Sep 2011
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
Daily News,
Posted 20 Sep 2011
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Daily News,
Posted 19 Sep 2011
Organizations need to be smart and think long term
Viewpoints,
Posted 16 Sep 2011
ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.
Daily News,
Posted 14 Sep 2011
Publish-to-Social lets users post details of email marketing projects to social media sites.
Daily News,
Posted 14 Sep 2011
Report on consumer behavior highlights the need for small businesses to be active on Facebook.
Daily News,
Posted 13 Sep 2011
Using email and social media can help you graduate to the next level
Viewpoints,
Posted 12 Sep 2011
New Wisdom software lets companies explore customer data from their Facebook profiles.
Daily News,
Posted 12 Sep 2011
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
Daily News,
Posted 09 Sep 2011
Benioff calls cloud computing the future of software and systems, Google's executive chairman agrees.
Daily News,
Posted 02 Sep 2011
Community links in promotional emails on the rise, Responsys report shows
Daily News,
Posted 01 Sep 2011
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