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Articles: Social CRM
Allows marketers to deliver offers based on location, shopping behavior, and preferences.
Enhancements enable familiar social network functionality within Sage ACT! contact records and visibility into team members' social connections.
The deal leads to a cloud-based offering purpose built for the contact center with social engagements supported by Aspect's unified platform for interaction management and workforce optimization.
Merger to provide clients with expanded content strategy, creation, distribution, and analytics services.
DMG report outlines steps companies need to take to address issues on social media.
Deliver the engagement process consumers seek.
Digital agency to assist customers in moving beyond legacy CRM systems.
Sports Unlimited gets an SEO boost and increases sales with help from Treepodia.
Companies lack the skills to manage the barrage of information.
How to help these groups help your company shine.
Insurers turned to mobile and social technologies to respond to the October superstorm.
Here's how to make an impact.
Improve customer self-service with granular content.
New domain names like .food, .energy, .city, and others could be launched next year.
Customizable customer service quality assurance protocols empower brand advocates to improve customer experiences in the social sphere.
The release is the culmination of two years of full-time software development in the open-source CRM field.
The advertising platform lets companies add native ads to content.
Five keys to success.
Traditional CRM systems are failing to keep pace with today's customer.
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Companies: Social CRM
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