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Articles: Social CRM
How social media is forcing large companies to rethink CRM.
With Parature Social Monitor, companies can listen and respond to customers on multiple social channels in real time through one interface.
New virtual assistant offering can pull in data from multiple sources to better help customers.
Consumers can traverse between social, mobile, and the Web without having to restate their identity or business issue.
Platform offers social publishing, campaign management, monitoring features, and more.
New social plug-ins for Facebook Check-In, Facebook Open Graph and Google+ aim to create connected consumer experiences across sites and social networks.
Treating mobile as an afterthought is not an option.
New version of the open-source CRM solution offers enhanced social CRM functionality and gamification elements.
Lithium Social Web born out of new alliance.
New credit card targets SMBs looking to advertise on Google.
Customers who can help themselves are cost-effective business boosters.
Embracing the cross-channel approach is the only option.
Oracle pledges continued support for social and mobile apps as part of its CX suite.
Big Red is adding a social media component to all of its Fusion apps.
New offering by ex-Googler lets users identify and troubleshoot SEO problems.
New offerings include two applications for social media management.
Adds social context to your contacts, including a Gmail widget and foursquare integration.
Transparency, efficiency, and communication are key advantages.
The rules may be different, but the game is still the same.
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