Data analytics and strategy consultancy strengthens Social Customer Insights solution
Daily News,
Posted 03 Jan 2012
Customer strategists must step up their engagement efforts as mobile's mercury rises
Magazine Features,
Posted 01 Jan 2012
Avoid customer service faux pax with a proactive approach.
Viewpoints,
Posted 23 Dec 2011
Platform lets users set strict parameters for promotions.
Daily News,
Posted 19 Dec 2011
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
Daily News,
Posted 16 Dec 2011
Alliance gives marketers integrated social campaigns
Daily News,
Posted 14 Dec 2011
Joint solution offers enhanced social media monitoring and analytics
Daily News,
Posted 12 Dec 2011
Marketers get a banner plus video and photo-embedded tweets.
Daily News,
Posted 09 Dec 2011
Meeting the challenges takes a team effort.
Viewpoints,
Posted 09 Dec 2011
New automated Q&A app provides instant support to Facebook fans.
Daily News,
Posted 05 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Daily News,
Posted 05 Dec 2011
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Daily News,
Posted 01 Dec 2011
Here's what companies need to know before embracing the social media tool.
Insight,
Posted 01 Dec 2011
Fusing CRM and social media is key.
The Tipping Point,
Posted 01 Dec 2011
Protect and enhance your company's image.
Customer Centricity,
Posted 01 Dec 2011
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
Daily News,
Posted 30 Nov 2011
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Daily News,
Posted 30 Nov 2011
How to better engage customers and enhance your brand
Viewpoints,
Posted 25 Nov 2011
New release also contains expanded business intelligence functionality.
Daily News,
Posted 18 Nov 2011
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