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Articles: Social CRM
Social Advocator opens a new line of communication between consumers and brands.
Joint effort to bring gamification to employee and customer social business communities.
Technology solutions ease the way for reluctant users.
New reports help marketers measure performance in context with other social networks.
The provider of a real-time customer engagement, social media monitoring, and analytics platform opens a San Francisco office.
PowerScore allows users to define criteria to automatically score leads and contacts.
Nike is the most "socially devoted" U.S. brand.
World-class organizations leverage teamwork to be more successful.
New responsibilities extend beyond their original skill sets and training.
Natural language processing application rates social media leads based on posting histories.
The app makes it easier to create and track digital marketing materials.
Social Engagement & Monitoring solution now supports simplified Chinese, Spanish, and Portuguese.
New Forrester research finds that all business decision-makers are regular users of social media.
Give your content global relevancy with machine translation.
Online marketers can now engage brand influencers and their social ‘look-alikes.'
Joint customers can now leverage advanced social analytics to drive real-time engagement.
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
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