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Articles: Social CRM
Six steps to putting a positive spin on a potential business disaster.
Marketing platform transforms social marketing from "Likes" to lifetime value.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
Diverse data sets add to complexity but present new insights.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
Use the right tools to boost brand loyalty.
KXEN puts predictive analytics in the cloud for business users.
Product launch helps visualize sales, marketing, service offers.
The new offering provides advanced routing of customer communications for cross-organizational response.
New platform marks one of the first product integrations with Oracle Eloqua.
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Enhancements enable businesses to create more personalized customer experiences.
Meetlocalbiz.com promises to connect small businesses with local consumers.
Delivering a seamless buyer experience is more important than ever.
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Welcome to the relationship era.
Companies need to offer alternatives or face the consequences.
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Companies: Social CRM
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