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| Articles: Social CRM |
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New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
Daily News,
Posted 15 Feb 2012
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
Daily News,
Posted 15 Feb 2012
The partnership brings together live chat, social community platform, and knowledge base technologies.
Daily News,
Posted 14 Feb 2012
Personalization and consistency are factors in multitouch point support experience.
Daily News,
Posted 14 Feb 2012
Why enterprises that fail to adapt will be left behind.
Viewpoints,
Posted 10 Feb 2012
Ideal for any B2B, B2C and C2C online community, Web site, or contact center, utribo's solution works with any browser on any laptop or desktop PC.
Daily News,
Posted 09 Feb 2012
Gripevine lets consumers post complaints and have them brought to the company for resolution.
Daily News,
Posted 09 Feb 2012
AddShoppers lets retailers see which social media users respond to which campaigns.
Daily News,
Posted 09 Feb 2012
The alliance bolsters Deloitte's reach into the cloud.
Daily News,
Posted 08 Feb 2012
Next Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
Daily News,
Posted 06 Feb 2012
SparkScore helps companies identify "promoters" and "detractors" in social media comments.
Daily News,
Posted 03 Feb 2012
With social CRM, the question is not if, but when.
Viewpoints,
Posted 03 Feb 2012
The solution is a comprehensive outsourced chat offering for car dealerships.
Daily News,
Posted 01 Feb 2012
Integrated social application brings customer conversations about products and services into social media campaigns.
Daily News,
Posted 01 Feb 2012
It's time to transform those "likes" into sales.
Insight,
Posted 01 Feb 2012
Social Operating Platform monitors and tracks campaign deployment, big data.
Daily News,
Posted 31 Jan 2012
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
Daily News,
Posted 31 Jan 2012
Partnership lets marketers apply permission-based Facebook data to campaigns.
Daily News,
Posted 30 Jan 2012
New research also finds a growing number of utilities share information about service issues with customers via social media.
Daily News,
Posted 27 Jan 2012
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