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Articles: Social CRM
Marketers find value in getting customers exactly what they need.
Advances in technology will help contact centers shine.
Launches Connected Consumer Management Suite
Solution unifies social media and paid campaign data in real time.
New study suggests CRM vendors should take notice.
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 
How speech technology can improve social media campaigns.
Businesses that embrace "being useful" will win out.
Company comes out of its cocoon to help customers get the most value from IT investments.
Many financial institutions are still not exploiting social media despite changing customer needs.
Consumers increasingly search for local businesses on mobile devices.
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
Graphite3 links social identity with product interest.
Browse Manager triggers personalized, omnichannel campaigns, enabling brands to capture the moment and convert browsers into buyers.
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
The product allows for greater independence when navigating Web sites.
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
Measures customer, brand, product sentiment based on myriad factors.
More than 70 percent of brands and agencies surveyed plan to spend more on it next year.
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Companies: Social CRM
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