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Articles: Social CRM
Customer interactions via social media can't be just about one or the other.
Teams should unify their social media strategies.
Valuable takeaways from leading-practice companies.
InsideView helps the language learning company uncover new prospects.
Canada's largest city improves customer service with Toronto 311.
Best practices for staying on top of the new service landscape.
For better or worse, everything digital is out there.
Companies that take a data-centric approach to customer strategies have the advantage.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
Launches Social Intelligence analytics product, expands partner communities.
Companies want to measure "ideal" customer profiles and lead behavior.
Launch of Social.com app weds social listening and CRM contact data.
Telligent Community 7.5 with Telligent Analytics 4.0 provide companies with solutions for increasing customer satisfaction and brand loyalty.
Launches Privacy Suite for customers, service providers.
The real-time translation platform helps companies extend community solutions to global markets.
Social networks provide challenges, but opportunities too.
The basics, benefits, and pitfalls to consider.
Planned summer launch of Sugar 7 emphasizes user, customer engagement.
New offering combines text discovery and sentiment analysis with the power of predictive analytics
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Companies: Social CRM
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