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Articles: Social CRM
XpressBuy lets consumers purchase directly from ads.
InfoDesk launches Social Media InfoMonitor designed for the C-suite.
The companies' combined portfolio expands CEM capabilities and operationalizes the voice of the customer with social engagement.
The partnership will help companies see and use social data.
Though interactions will now be more quick and seamless, there are some caveats. (Featured on SmartCustomerService.com.)
Nimble Smart Contacts offers insights on people and companies for Web browsers and email inboxes.
New social intelligence solutions help brands measure purchase intent and brand advocacy.
Teradata Digital Marketing Center uses Facebook Custom Audiences for more accurate targeting of Facebook ads.
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
Three tips for keeping customers from straying.
Brands can leverage Content Publishing APIs to elevate their impact on Pinterest.
New integration allows brands to build out their presence on Pinterest.
IQ Apps helps companies to use social data to make informed decisions.
New location-based marketing platform promises to elevate brands' social engagement.
New software offering supports marketers on Facebook, Instagram, and Twitter.
Responsibility and strategy are key to using this growing technology.
The move allows Sprinklr to extend Experience Cloud into multichannel customer care.
Spredfast Intelligence gives users real-time access to billions of pieces of social data in one integrated smart social platform.
The Experience Cloud launch follows another round of funding for the growing social technology provider.
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