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Articles: Social CRM
Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels.
Memeni has launched a while-label, cloud-based platform for companies to build their own online communities.
Clarabridge clients can now detect, manage, and engage with customers who reveal their experiences in photos shared on social media.
A new mobile analytics platform and advanced integrations wtith Twitter and Facebook Business Messenger round out the new offerings in Lithium Social Web.
Unmetric's integration with Oracle Social Cloud will help companies track performance and benchmark social campaigns against competitors.
New capability enables marketers to see real-time marketing performance from social media posts that contain photos.
Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.
Jive for Customer Engagement is part of a larger update to many of Jive's internal and external collaboration tools.
PostUp Audience Development helps publishers and media companies capture digital engagements.
Tickr and Oracle Social Cloud together can surface even greater social intelligence.
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.
The new integration allows companies to integrate social intelligence with company data.
New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
New analytics offerings enable companies to measure customer satisfaction, benchmark performance, and gauge the business impact of their social communities.
The partnership works to further expand influencer marketing.
Coveo Reveal relevance service learns from community members to improve search results for everyone.
appFigures lets developers share reviews across all major app store sites.
The TapExchange marketplace reaches more than 2 billion consumers and gives marketers a way to distribute content at scale.
The integrations enable companies to extend social media's impact throughout the organization.
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