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Articles: Social CRM
MarcomCentral's integration with Lumentus Social seeks to help companies grow their social networks while maintaining brand control.
Trapit for Microsoft Dynamics CRM to put social selling at the heart of the platform.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
The consultancy plas to train 150 specialists in conversational commerce through messaging and social media platforms.
Sprinklr extends its platform to Microsoft Azure and integrates with Dynamics, Power BI, and Office 365.
V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints. (Featured on SmartCustomerService.com.)
Lightning Customer Community enables companies to engage with their customers through online social communities.
Trapit's new tools apply advanced artificial intelligence to support account-based sales.
SocialSphere's ORBIT software-as-a-service platform delivers complete access, advanced analytics, and intelligence into Facebook topic data.
New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.
Telestream's Vantage for Social Media is a video publishing platform.
Invoca for Social is a marketing solution to provide phone call insights from Facebook Advertising.
Companies can now identify and manage high-value customer relationships in social media.
HelioSight provides helps companies conduct exploratory insights and make actionable business decisions based on social intelligence.
Synthesio's Social Insights is a social media reporting and alerts system for marketers.
Social Dynamic Number Insertion is a call analytics solution for social media advertising.
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
Sprinklr connects its Experience Cloud to IBM Marketing Cloud and Universal Behavior Exchange.
With Zendesk's integration into Google Play, companies can respond to customer reviews right through Zendesk.
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