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Articles: Social CRM
It's time to make knowledge one of the essential components of a successful CRM strategy.
The company turned to the platform's influencer community to generate buzz for a movie's premiere.
Businesses discover the value of social communities.
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions.
Combating social media challenges is a must for doing business with today's consumers.
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
The sales enablement app expands content sharing abilities to sales forces.
Digimind Social Analytics aggregates data from all of a company's social media accounts in one platform.
The Viralheat acquisition expands Cision's social media tools.
Speakers note that the human element cannot be overvalued.
Day 1 sessions highlight new releases and integrations for Dynamics CRM.
The new Meltwater stays on top of billions of editorial, blog, and social media conversations and delivers insights needed to manage a brand.
Latest release expands capabilities to reach global consumers.
Consider digital commerce an opportunity, not an obstacle.
Oculus Rift, Facebook's $2 billion VR venture, could soon be a viable marketing channel.
The image- and video-sharing site now surpasses Twitter in users.
Sprinklr now offers fully integrated social relationship management across third-party channels and brand Web sites.
Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.
New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs.
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