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Articles: Social CRM
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
Three tips for keeping customers from straying.
Brands can leverage Content Publishing APIs to elevate their impact on Pinterest.
New integration allows brands to build out their presence on Pinterest.
IQ Apps helps companies to use social data to make informed decisions.
New location-based marketing platform promises to elevate brands' social engagement.
New software offering supports marketers on Facebook, Instagram, and Twitter.
Responsibility and strategy are key to using this growing technology.
The move allows Sprinklr to extend Experience Cloud into multichannel customer care.
Spredfast Intelligence gives users real-time access to billions of pieces of social data in one integrated smart social platform.
The Experience Cloud launch follows another round of funding for the growing social technology provider.
The app delivers unique ad experiences through Brand Story and Discover platforms.
The wearable device can track users' movements, prompting interest from marketers.
It's time to make knowledge one of the essential components of a successful CRM strategy.
The company turned to the platform's influencer community to generate buzz for a movie's premiere.
Businesses discover the value of social communities.
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions.
Combating social media challenges is a must for doing business with today's consumers.
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
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