Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Daily News,
Posted 01 May 2012
Three in four companies plan to use social media as an enablement tool within a year.
Insight,
Posted 01 May 2012
Social Life helps state harness the power of social media.
REAL ROI,
Posted 01 May 2012
New technologies mean new challenges.
The Tipping Point,
Posted 01 May 2012
If business tasks are not as natural as breathing, your business will suffocate.
Pint of View,
Posted 01 May 2012
Listening to—and acting on—consumer comments is the best strategy.
Viewpoints,
Posted 27 Apr 2012
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Daily News,
Posted 26 Apr 2012
Marketers gain insight into community impact on sales process.
Daily News,
Posted 26 Apr 2012
HP launches Social Enterprise Services to help organizations implement a social CRM program.
Daily News,
Posted 20 Apr 2012
Real-time social, local data for Salesforce.com iOS users
Daily News,
Posted 19 Apr 2012
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
Daily News,
Posted 19 Apr 2012
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
Daily News,
Posted 17 Apr 2012
FirstTweets solution extracts valuable intelligence from Twitter
Daily News,
Posted 17 Apr 2012
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
Daily News,
Posted 17 Apr 2012
Why an English-only Web site won't cut it.
Viewpoints,
Posted 13 Apr 2012
Performance Horizon Group's ‘ExactView' offers U.S. brands true understanding of their digital campaign ROI.
Daily News,
Posted 12 Apr 2012
New partnerships with Responsys and SAP and expanded social data offerings
Daily News,
Posted 12 Apr 2012
The company launches an optimized customer support widget for iOS and Android devices.
Daily News,
Posted 04 Apr 2012
Nimble enables social contact management within Google Chrome.
Daily News,
Posted 03 Apr 2012
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