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Articles: Social CRM
Combine prospects' behavioral and social scores for accurate sales predictions.
First-line sales managers must use data insights to nurture sales teams.
The platform helps companies assess the impact of social marketing and identify influence segments.
Forty-five percent of executives don't use big data to understand customers.
With new investment, company plans to focus on developing markets.
Marketers find value in getting customers exactly what they need.
Advances in technology will help contact centers shine.
Launches Connected Consumer Management Suite
Solution unifies social media and paid campaign data in real time.
New study suggests CRM vendors should take notice.
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 
How speech technology can improve social media campaigns.
Businesses that embrace "being useful" will win out.
Company comes out of its cocoon to help customers get the most value from IT investments.
Many financial institutions are still not exploiting social media despite changing customer needs.
Consumers increasingly search for local businesses on mobile devices.
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
Graphite3 links social identity with product interest.
Browse Manager triggers personalized, omnichannel campaigns, enabling brands to capture the moment and convert browsers into buyers.
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Companies: Social CRM
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