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Articles: Social CRM
Marketers and consumers are on different pages when it comes to email marketing effectiveness.
With no one-size-fits-all solution, companies strive to stand out to core customers.
Build a system that works for your company.
Mitel deployment helps connect staff with zoo patrons—and each other.
Take a holistic approach to building customer relationships.
Whatever your profession, hearing what your customers say is crucial.
The SugarCRM app for HootSuite helps sales and customer service teams engage and create new leads and cases directly from social media messages and profiles from within the HootSuite dashboard.
Offer prospects a positive brand experience at the very first consumer touch point.
The payoff can be high for firms that embrace new technologies.
According to eDigital Research, social media is currently the only customer contact channel that guarantees a response from a brand.
GoRecommend identifies and mobilizes brand advocates to amplify online recommendations.
Changing dynamics and a bright outlook.
HYFN8 leverages proprietary technology, allowing marketers to listen, respond, and predict user behavior.
The app lets businesses unlock insights from social media and big data in 15 languages using sentiment analysis and entity extraction.
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
Roughly 50 percent of companies are unsuccessful at social CRM.
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
The app makes self-service portals easier for companies to make and for customers to use.
Social CRM should be about people, not technology.
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Companies: Social CRM
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