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Articles: Social CRM
Product launch helps visualize sales, marketing, service offers.
The new offering provides advanced routing of customer communications for cross-organizational response.
New platform marks one of the first product integrations with Oracle Eloqua.
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Enhancements enable businesses to create more personalized customer experiences.
Meetlocalbiz.com promises to connect small businesses with local consumers.
Delivering a seamless buyer experience is more important than ever.
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Welcome to the relationship era.
Companies need to offer alternatives or face the consequences.
Building leads and communities are the most popular trends.
Will you fight for your name?
A collision of silos calls for strong customer experience management
The company adds collaboration, predictive features for customers and support agents.
New cloud-based solutions include social media management and lead generation products.
New product lets marketers track and analyze customers' multichannel journey.
Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Partnership brings mBLAST media and social data, Web presence analytics, and scoring to customers of C2B Suite's Social Community Performance Model and Benchmarking Compendium.
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Companies: Social CRM
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